Supervisor Encampment Response

Regional Municipality of Peel • Brampton, ON

1d • Hybrid

About The Position

Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities. In this role you will Supervise 2 Program Analysts, 5 Housing Support Workers and 1 Administrative Representative.

Requirements

• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).
• Post-secondary education in a Human Services or related field combined with 5 years of experience in housing, homelessness and/or the human services field or an equivalent combination of education and experience may be considered
• Three (3) years of previous supervisory/leadership experience preferably within a unionized environment
• Working knowledge of the housing and homelessness services sectors, including encampment-related legal frameworks such as the Trespass to Property Act, Safer Municipalities Act, local by-laws, and the Canadian Charter of Rights and Freedoms
• Knowledge and experience working and building trusting relationships with vulnerable populations including people experiencing homelessness, including an understanding of trauma-informed approaches and Indigenous-led engagement and cultural safety practices
• Skilled in non-violent crisis intervention and de-escalation practices
• Understanding of systemic and historical challenges that contribute to homelessness
• Ability to consistently use a human rights-based approach that supports voluntary relocation of encampment residents to safer alternatives, duty to minimize harm when relocations are required, and active participation and engagement with encampment residents
• Ability to lead case conferences with encampment response team members as needed
• Ability to attend various sites throughout Peel Region on a regular basis in all weather conditions
• Coordinating responses during extreme weather alerts
• Supporting emergency evacuation of unsafe encampments
• Participating in municipal emergency operations when needed
• Knowledge of occupational health and safety responsibilities and ability to support staff when exposed to trauma and critical incidents
• Combination of education and experience may be considered
• High level skills in problem solving, negotiation and strong political acumen
• Commitment to ongoing learning and continuous improvement and to supporting and motivating staff to do the same
• Excellent verbal and written communication skills to work with staff, community partners, other levels of government, senior management, and Council
• Effective time management skills and the ability to work within a fast-paced environment
• High level of political acuity and ability to manage high-conflict interactions and high-profile events
• Ability to interpret and evaluate information to identify trends to improve the operationalization of the encampment response and/or to develop new processes
• Ability to persuade, influence or negotiate with external contacts
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Responsibilities

• Oversee daily operations of Peel Region’s encampment response, leading a unionized team and coordinating with municipal and community partners
• Supervise delivery of housing programs including portable subsidies, housing stability funding, and case management
• Oversee intensive case management for clients with complex, long‑term needs
• Audit team work, hold follow‑up meetings, and provide training and guidance
• Ensure high‑quality service delivery that meets established standards
• Act as primary contact for encampment‑related inquiries from stakeholders
• Represent Peel Region at community events related to homelessness and encampments
• Ensure compliance with Council‑approved encampment policies, protocols, and procedures
• Maintain alignment of operating procedures with Council direction, regional priorities, and changing homelessness conditions
• Apply risk assessment frameworks and develop mitigation strategies
• Attend encampment meetings with Brampton, Mississauga, and Caledon
• Collaborate with municipal partners and Peel Regional Police
• Provide contract oversight to ensure appropriate use of regional funds
• Lead a unionized team in hiring, coaching, motivating, disciplining, delegating work, and evaluating performance
• Build and maintain relationships with service providers supporting unsheltered homelessness
• Maintain positive relationships with municipal staff, community organizations, businesses, and other partners
• Track and monitor statistical reports and key performance indicators
• Lead initiatives to increase awareness and support for Peel’s homelessness response
• Serve as liaison for Housing Services on internal and external committees and networks
• Prepare and review information for communications materials for Council and community partners
• Respond to inquiries and complaints
• Analyze information to improve programs or develop new approaches
• Prepare reports and briefings for senior management and Council
• Coordinate with Housing Services and external partners to integrate by‑name list, outreach services, and emergency shelters
• Oversee encampment cost centre (~$7.5M) and contracts with Mississauga, Brampton, and Moyo Health Services
• Manage federal UHEI funding agreement (~$6.8M)
• Oversee client payments issued through the Housing Stability Fund

Benefits

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
• Automatic enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis starting at 3 weeks per annum
• 3 Paid personal days and floating holidays
• Flexible hours supporting your wellness and wellbeing
• Annual performance review and merit increases based on performance
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement and learning and development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree