Supervisor, Employment Services

Skills For Change Metro•Toronto, ON

2d•CA$65,000 - CA$68,250•Hybrid

About The Position

Skills for Change is a non-profit charity with 43 years of operations and a province-wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs for newcomers to Canada, immigrants, refugees, women, youth, seniors, LGBTQ+ and Black Canadians. We have multiple locations across the GTA and serve 20,000 clients annually. The Supervisor, Employment Services plays a critical leadership role in overseeing and coaching a team of frontline Employment Services staff. This position is well-suited for a confident, people-focused leader who thrives in a high-accountability, performance-driven Employment Ontario environment and excels at translating performance targets into effective day-to-day operational practices. Operating within a structured and supportive leadership framework, the Supervisor contributes to regular collaboration, shared problem-solving, and ongoing guidance. By maintaining a strong on-site presence and a focus on coaching and follow-through, the Supervisor plays a key role in driving continuous improvement and supporting the organization’s success in Service System Manager (SSM) performance reviews. This includes reviewing actual performance against established targets, identifying variances, and implementing timely, site-level corrective actions to ensure program success. Skills for Change Employment Ontario (EO) offers a range of resources, supports and service components to respond to employment needs of individuals and the skilled labor needs of employers, and to help individuals on a path to higher skill training and employment. To provide a positive first impression to clients and visitors, conduct administration duties as well as providing quality customer service by assisting client with their registration, provide resource support and referrals where needed.

Requirements

Master’s degree in related discipline or Bachelor’s degree with equivalent work experience
Minimum 2-3 years’ experience in program delivery or management within Employment Ontario program or employment services delivery in non-profit
Minimum of 2-3 experience with staff supervision within a unionized environment
Superior skills in proposal writing.
Experience in budget preparation and budget management.
Excellent presentation and facilitation skills
Ability to manage landlord relationship and provide property oversight.
Extensive experience working cooperatively with various government and community agencies providing training and employment services.
Demonstrated excellence in time management, organization planning, and research skills.
Knowledge/understanding of and sensitivity to issues of concern to immigrants and refugees and those with special needs.
Strong leadership and teambuilding skills.
Strong analytical and problem-solving skills.
Positive and flexible attitude towards change and willingness to contribute to organizational goals.
Experience and sensitivity in assisting clients from different cultural and racial backgrounds, including visible and invisible dimensions of diversity
Demonstrated commitment to high standards of culturally responsive service delivery within an anti-racism and anti-oppression framework
Believes in the power of quality employment opportunities to help people build a better life.
A passion for advocating clients’ talent and their access to economic prosperity
Flexible, responsive, and open to new ways of thinking and problem-solving and a willingness to learn
Believes that collaboration is the name of the game to get things done
Has the drive to lead teams to build meaningful stakeholder partnerships
The ability to thrive in a collaborative environment and enjoys working as a team
Innovative and creative thinking competencies to generate maximum exposure for SfC’s employment programs

Nice To Haves

Experience supervising staff who provide employment and career counselling services, including job search assistance, resume development, interview preparation, and career planning, is considered an asset

Responsibilities

Lead employer engagement strategies to build and maintain relationships across various industries, with a focus on developing talent pipelines that support employment programs
Identify and target employers aligned with client needs, converting leads into long-term partnerships that facilitate job placements, mentorships, and career development
Stay informed on labour market trends and in-demand skills to ensure programming is responsive to employer needs and evolving sector demands
Guide staff in promoting employer-related services and financial incentives, supporting the delivery of job development activities and employer-facing events such as job fairs and networking forums
Track and report on employer engagement activities to support evaluation, accountability, and program planning
Supervise the daily delivery of employment programs and activities of the staff members, ensuring alignment with funding requirements and organizational priorities
Ensure that clients are effectively and efficiently served
Monitor program quality, performance metrics, and outcomes to ensure effective service delivery and continuous improvement.
Adhere to and follow all program reporting mechanisms as laid out in the contractual agreement, including the use of related databases for data management.
Ensure client services are culturally responsive, trauma-informed, and equity-focused, with integrated support for mental health, housing, and training referrals.
Monitor and track the smooth and ongoing operation of cross program referrals and shared resources.
Intervene and support staff in dealing with difficult clients/situations when necessary.
Work collaboratively with the other management team members to ensure consistency in service delivery and sharing of resources across sites resulting in smooth program delivery.
Collaborate and work closely with other SfC Supervisors and managers to establish processes and protocols for sharing resources and referrals and to build agency capacity.
Track project performance, specifically to analyze the successful completion of short and long-term goals.
Contribute to the overall employment services’ results by making recommendations that significantly improve operational efficiency and effectiveness.
Monitor the targets and adjust the staff focus and priorities based on those outcomes.
Incorporate and optimize internal programs relationships and guide the staff to collaborate with other SfC departments to maximize the client support
Travel to other SfC locations is an integral part of the position
Provide consistent, hands-on leadership, coaching, and performance management to a team of frontline staff, fostering a collaborative, inclusive, and growth-oriented work culture
Recruit, train, and support staff to deliver high-quality employment services and employer engagement activities.
Continually work at building and maintaining a strong team environment both on site and across the EO sites and ensure smooth communication amongst all the team members.
Lead regular, structured performance discussions with staff to review individual and team KPIs, assess progress, identify performance gaps, and implement targeted action plans that support overall program outcomes
Provide guidance, mentorship, and support to a team of frontline staff, helping them manage client caseloads effectively
Oversee the distribution of clients amongst frontline staff to ensure clients are distributed according to workload, eligibility, location, and background
Ensure clients receive appropriate, individualized support and follow-ups, reviewing complex cases to guide front line staff in addressing challenging situations
Facilitate team meetings focused on performance monitoring, including reviewing data trends, tracking progress against targets, identifying emerging risks, and realigning priorities to maintain strong results
Evaluate team members' performance, provide constructive feedback, and set professional development goals
Monitor, mentor and provide support to team members on client/staff issues, elevating to Manager as appropriate
Coordinate regular reflective practice meetings to promote continuous learning, service improvement and innovation
Ensure that staff remain motivated and engaged in ongoing learning and skills enhancements to better serve the needs of the clients.
Ensure that staff relations and work conditions promote a barrier-free, non-discriminatory environment which is consistent with the agency’s anti-racism, anti-discrimination/harassment policies.
Work collaboratively with the Employment Services team to ensure that HR policies and procedures are consistent and effective across locations
Oversee staff scheduling to ensure consistent coverage and service excellence
Provide back up support as required across employment services locations
Build and maintain strategic partnerships with employers, community agencies, and stakeholders to increase job opportunities, strengthen referral networks, and align services with labour market needs
Represent Employment Ontario program externally through meetings, events, and funder interactions, ensuring strong program visibility, accurate communication of services, and alignment with Ministry priorities
Contribute to the strategic direction of employment services by identifying emerging trends, program gaps, and opportunities for innovation
Support the design and implementation of pilot initiatives focused on employer engagement, and sector-specific programming
Assist in proposal writing and program development when necessary for new funding opportunities aligned with organizational goals
Prepare monthly and quarterly reports, business plans, and other reports as required by the funder
Ensure accurate and timely data entry by staff using databases such as FFAI, CaMS. Report data entry issues in a timely manner
Write monthly management narrative reports and prepare agency statistical reports
Collect, analyze, track and monitor monthly, quarterly and annual statistical reports and statistics on an ongoing basis to ensure program targets are being met on a timely basis
Take timely and corrective action when necessary if program targets are falling behind
Develop, manage and oversee training supports, and resources
Monitor program delivery and site-level performance data to support alignment with Employment Ontario guidelines, SSM requirements, contractual targets, and quality standards
Support preparation for, and participate as required in, SSM performance review meetings by contributing operational insights, performance analysis, and updates on improvement activities
Conduct regular audits, observations, and coaching sessions to reinforce compliance, quality assurance, service consistency, and performance improvement
Coordinate project purchases (vendors, resources, supplies, capital items), and approve program expenses
Participate in meetings such as Management meetings, program team, staff, and other meetings as required
Work co-operatively with other Skills for Change staff involved in related initiatives
Ensure the safety and maintenance of the service delivery locations
Liase with the appropriate parties regarding any maintenance and safety issues.
Handle additional tasks as required by the Manager and Senior Manager, Programs and Services