Supervisor, Emergency Patient Access

University of Missouri Health Care • Jefferson City, MO

9d • $25 - $40 • Onsite

About The Position

MU Health Care is looking for a dedicated leader to oversee staffing and operations across multiple critical departments, including Emergency Rooms and Hospital Admissions. The ideal candidate will be an adaptable problem-solver who thrives in a fast-paced, 24/7 environment and is committed to ensuring smooth patient throughput and a positive patient experience. With a focus on collaboration, training, and continuous improvement, you will empower your team to perform at their best while aligning with the organization’s goals. We seek someone with a passion for leadership, patient care, and operational excellence who is ready to step up and drive success in a key role.

Requirements

• Bachelor’s degree in business, social science, or a related area, or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Two (2) years of experience in healthcare, revenue cycle, patient admissions, supervision, or related expertise.

Nice To Haves

• Additional license/certification requirements as determined by the hiring department.

Responsibilities

• Oversee the staff work and assignments for emergency rooms and subsequent hospital admissions to MU Health System.
• Responsible for staffing multiple physical locations, outside of normal business hours, and within main hospital campuses. This includes departments 24/7 in nature such as Emergency Rooms and Hospital Admissions.
• Develop training plans and trains with employees to ensure employees have the necessary expertise to function effectively.
• Responsible for assisting, escalating, and root-causing issues that arise or impact the Patient Access departments, Hospital Admissions, or Emergency Rooms. This could include patient throughput, patient experience, as well as stakeholder and clinical customer departments.
• Prioritize and reassign workload based on business goals and distribute tasks to team members as necessary to align with department key performance indicators.
• Collaborate with other revenue cycle departments to ensure optimal revenue cycle performance including reduction in accounts receivable, improved collections, and patient financial experience.
• Stay informed and current on revenue cycle regulatory guidelines, regulations, or rules. This includes but is not limited to Medicare Conditions of Participation, federal and state regulations and laws, etc.
• Responsible for leading, training, and remaining patient surge ready to align with the organization’s incident command and emergency preparedness plan.
• Responsible for Employee Performance Management (goals, delegating, feedback, performance reviews). Provide ongoing guidance to employees in the form of ongoing coaching and counseling.
• Collaborate and work with clinical department leaders to achieve expected outcomes or initiatives.
• Assist management in interviewing, selecting, and training staff.
• Review staff work in progress for adherence to appropriate methods and procedures and completion of work in a timely manner.
• Instruct and advise staff on changes in policies, procedures, and work standards.
• Monitor staff workload and productivity in order to meet the department’s workload and productivity standards.
• Assist management in monitoring department operations and objectives to ensure quality services are being provided.
• Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.
• Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.
• May complete unit/department specific duties and expectations as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager