Supervisor - ELDERS & COPES

Frontier Behavioral Health • Spokane, WA

8d • $36 - $43 • Hybrid

About The Position

Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.
Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.
Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
In this position, you will provide oversight and direct supervision to the Title XIX program staff, including case managers and case aides as well as the daily operations of the Title XIX programs. Participate in interviewing and hiring of staff, direct and oversee staff training and staff compliance with organizational, Aging and Long-Term Care of Eastern Washington (ALTCEW) and Aging and Long-Term Services Administration (ALTSA) requirements. Maintain close relationships and communication with ALTCEW, ALTSA and HCS staff that facilitates timely communication of the state’s policies and procedures for the programs and promote seamless service delivery. Work with outside agencies such as Adult Protective Services and residential care facilities when necessary. Develop and utilize best practices processes.

Requirements

• Master’s Degree in behavioral health or health sciences and two years on-the-job social service experience; OR
• Bachelor’s degree in behavioral health or health sciences and three years on-the-job social service experience; OR
• Master’s degree in any other field and four years of paid on-the-job social service experience; OR
• Bachelor’s degree in any other field and five years of paid on-the-job social service experience,
• Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire.
• Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use their personal vehicle in the course of work.

Nice To Haves

• Previous supervisory experience.
• Knowledge of Aging and Long-Term Care of Eastern Washington (ALTCEW) as well as those from Aging and Long-Term Services Administration (ALTSA) and relevant Washington Administrative Codes and statutes pertaining Title XIX programs.
• Ability to communicate and engage effectively with individuals of varied backgrounds, trauma experiences, cultures, education level and socio-economic status.

Responsibilities

• Ensure Title XIX Team Leaders provide and document on-going staff support/recognition, supervision, teaching and training that builds knowledge and skills, enhances team building and staff retention, elevates staff morale, effectively manage change, and meets contract and productivity requirements.
• Ensure Title XIX case managers conduct timely and accurate functional assessments using the State's CARE system.
• Provide initial and ongoing training for assigned staff.
• Review Title XIX case managers assessments for accuracy and quality.
• Attending assemblies, trainings and monitoring visits from ALTCEW and ALTSA.
• Receive, review, and distribute referrals from Home and Community Services to appropriate case managers.
• Maintain knowledge of Washington State Long-Term Care Manual, specifically those chapters relating to CFC, COPES, and MPC.
• Review caseload numbers by individual case managers and age group and ensure efficient and equitable distribution of Title XIX cases.
• Keep Director, Elder Services informed regarding CFC mandates, WAC and policy changes, administrative responsibilities, etc.
• Assist Director, Elder Services in developing policies, procedures/guidelines and practices relating to the Title XIX program.
• Ensure CFC program observes working agreements with outside agencies, specifically home healthcare agencies contracted with ALTCEW.
• Assign tasks and delegate responsibilities to ensure deadlines are met, contract requirements and goals are achieved, and quality work is completed.
• Communicate with ALTCEW and ALTSA to ensure Title XIX staff integrate and successfully apply required training information.
• Compile and review Title XIX data for themes, trends and patterns with regard to training needs and program requirements.
• Manage Title XIX staff personnel issues, including but not limited to performance evaluations, disciplinary measures (if necessary), and payroll accountability.
• Promote positive staff morale and integration of agency activities within the assigned departments and FBH in general.
• Attend and participate in monthly management meetings and be prepared to serve as the senior manager for the Raschko building if and when the program director and program administrator are not on site.
• Develop and utilize systems that effectively monitor Title XIX workflow and ensure program monitoring requirements are met.
• Attend “A-Team” meetings and participate in challenging case staffing.
• Manage consumer complaint calls as well as complaint calls from external agencies (HCS, ALTCEW, constituent services, etc)
• Advise staff of HCS’ Management Bulletins, ALTCEW Vendor Memos in a timely manner.
• Requires travel to see clients in the community and travel between work sites.
• Other duties as assigned.

Benefits

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
• Medical, Dental and Vision
• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level