Supervisor, Distribution Operations

UPS

2d•Onsite

About The Position

This position manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. May operate powered industrial equipment. Responsible for overseeing, evaluating, and correcting the performance and outcomes of a team or multiple teams. Coordinates work across the organization to optimize efficiency. Makes key workforce decisions, such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees. Emphasis on aligning processes and fostering cohesion among team members.

Requirements

Must be a U.S. citizen.
A minimum of three years of experience in a management or supervisory role is required.
Supervises a team(s) that performs work according to standardized processes or procedures (e.g., entry-level Professional Expertise, Administrative or Technical Support).
Sets priorities for the team to ensure task completion.
Coordinates work activities with other supervisors.
Problem solving is guided by policies, procedures and the local business plan; receives guidance and oversight from manager.
Typically, does not perform the work supervised.
Must be currently located in the same geographic location as the job or willing to relocate yourself.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

A bachelor’s degree is preferred.

Responsibilities

Manages the delivery or deployment of contracted services to customers to ensure that SLAs and KPIs are met or exceeded.
Supports business products by collaborating with vendors, customers, and other internal support groups.
Responsible for daily facility activities including government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, and profitability.
Performs financial activities including forecasting, allocations, adjustments, and creating annual business plans.
Responsible for retaining and strengthening customer relationships.
Identifies and recommends opportunities for improving operational efficiency, effectiveness, and capabilities.
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
May operate powered industrial equipment.
Oversees, evaluates, and corrects the performance and outcomes of a team or multiple teams.
Coordinates work across the organization to optimize efficiency.
Makes key workforce decisions such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees.
Aligns processes and fosters cohesion among team members.