Supervisor, Dispatch

RBGlobalPuyallup, WA
18dOnsite

About The Position

The Dispatch Supervisor is responsible for leading a team of dispatchers to ensure that pick-up and delivery tow times meet the Service Level Agreement between IAA and providers and that paperwork is completed fully and accurately to maximize payments received for services.

Requirements

  • 2 years related work experience
  • Strong analytical and organizational skills
  • Positive attitude
  • Professional and clean appearance
  • Able to communicate effectively
  • Computer Literate
  • Proficiency in MS Office Suite; Outlook, Word, Excel, PowerPoint
  • Clean DMV & drug screen required
  • Travel up to 25% of time

Nice To Haves

  • Experience in the equipment rental or construction industry and/or related field preferred

Responsibilities

  • Careful monitoring of our driver performance, equipment performance, business volume, and managing related costs
  • Responsible for providing efficient and timely pickup/delivery tow service
  • Distributing assignments and deliveries to drivers
  • Reviewing driver logs and timecards
  • Maintaining driver files
  • Communicating driver problems to management
  • Dispatcher/Customer Support training and oversight
  • Other duties as assigned per business needs
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