Dispatch Supervisor

SCI Shared Resources•Victorville, CA

13d•$23 - $25

About The Position

Our associates celebrate lives. We celebrate our associates. For a Market, supervises scheduling of resources and automotive vehicles relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.

Requirements

Education: High school diploma or GED equivalent
Certification/Licensure Current state driver’s license with an acceptable driving record
Experience: Three (3) years scheduling or logistics experience
Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively meet business needs
Ability to resolve issues in accordance with company goals and objectives
Professional verbal and written communication and interpersonal skills
Ability to prioritize and organize effectively with a keen sense to detail
Ability to work in a fast paced, high pressure environment
Ability to multi-task using multiple software programs simultaneously
Proficient MS Office suite skills
Proficient database software skills and understanding of automated workflow

Responsibilities

Dispatching/Paperwork Receives first call. With care and empathy, asks appropriate questions to obtain initial information; enters information into proprietary software.
Contacts and dispatches Removal Technician.
Review Removal Technician paperwork for completeness and accuracy; contacts Removal Technician to resolve issues.
Processes removal paperwork and may assists embalming recordkeeping.
For a Market, creates Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals. Schedules both vehicles and staff. Takes into account time off, holidays, and seasonal volumes.
Reviews work schedule with Field Leadership and revises work schedule as needed. Communicates and posts work schedules. Makes revisions as necessary to meet changing business demands
Ensures vehicles are maintained, clean, stocked appropriately, and fuel card procedures are followed. Maintains vehicle maintenance and inspection schedules, scheduling as appropriate. Schedules vehicle maintenance or repair.
Procurement Maintains Transportation and Removal Technician supplies and PPE. Inventories and reorders as appropriate to ensure sufficient inventory. Sources vendors as needed.
May maintain inventory for caskets and cremation containers. May order special requests. May maintain general office supplies for their physical location. May schedule automatic recurring PPE or office supply orders for locations in Market
People Development Leads by example exhibiting professional behaviors and communication Provides development and performance feedback to management