Dispatch Supervisor

Transdev • New Carrollton, MD

14d • $26 - $29

About The Position

Transdev in New Carrollton, MD is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Competitive pay with union-negotiated wages, union membership through OPEIU (Office and Professional Employees International Union Local No. 2). CBA Position: $25.50 - $28.72 (Union Collective Bargaining Agreement Pay Scale) Starting pay $25.50 with progression to 28.72 over 7 years. Benefits include: Vacation: 5 days per year with progression to 15 days per year Comprehensive benefits package including paid Sick Leave: 40 hours yearly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Requirements

• High school diploma or GED equivalent
• Minimum of 2-3 years of experience in dispatch, with a preference for experience in an administrative or supervisory role
• Strong administrative, organizational, conflict resolution and communication skills
• Must be able to work shifts or flexible work schedules as needed.
• Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus
• Subject to a DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• Knowledge of the RIDE service area, traffic patterns, and paratransit operations is a plus

Responsibilities

• Assist the Dispatch Manager in administrative tasks, ensuring that attendance and performance goals are met, and scheduling requirements are efficiently managed
• Monitor the performance of dispatchers, working closely with the Dispatchers to identify and address any performance issues, ensuring compliance with policies and procedures
• Respond to customer questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Provide backup support to dispatching duties as needed without compromising primary administrative responsibilities
• Assist in managing dispatcher schedules, ensuring adequate staffing levels and schedule adherence while maintaining commitment to high-quality service
• Manage department reports and other communication tools.
• Support the Dispatch Manager in training new employees.
• Other duties as required.

Benefits

• Competitive pay with union-negotiated wages, union membership through OPEIU (Office and Professional Employees International Union Local No. 2).
• CBA Position: $25.50 - $28.72 (Union Collective Bargaining Agreement Pay Scale)
• Starting pay $25.50 with progression to 28.72 over 7 years.
• Vacation: 5 days per year with progression to 15 days per year
• Comprehensive benefits package including paid Sick Leave: 40 hours yearly full-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees