Supervisor, Dining Room

Holland America Line Careers•Skagway, AK

58d

About The Position

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Supervisor position ensures that exceptional customer service is provided; including interacting with guests, answering guest inquiries, and effectively handling complaints while maintaining professionalism and a friendly positive attitude that supports HAP service excellence values. The Dining Room Supervisor oversees the daily front-of-house operations and actively participates in ongoing training. This position supervises and motivates team members in line with company standards. Live a summer of adventure and memories, both creating your own and for others.

Requirements

Proficiency in the use of computer business applications with a working knowledge of computerized restaurant point of sale (POS) systems is preferred.
Must read, analyze, and interpret common scientific and technical journals.
Must pass a pre-employment background check.
Minimum age of 18 years is required to reside in company housing, where available.
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Must be able to regularly lift a minimum of 10-15 pounds, frequently lift and or move up to 50 pounds.
Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
Ability to stand/walk/work on feet for minimum of 8 hours per day.

Nice To Haves

Proficiency in the use of computer business applications with a working knowledge of computerized restaurant point of sale (POS) systems is preferred.

Responsibilities

Supervises the dining room staff and activities.
Assists management in providing restaurant guests with professional service, and excellent food quality.
Assists with weekly schedule to ensures that restaurant is staffed appropriately.
Assists in the personnel development objectives of staff.
Assists with the Company's meeting their financial goals.