Supervisor Diagnostic Scheduling

UT Southwestern Medical Center • Dallas, TX

12h

About The Position

The Supervisor of Diagnostic Scheduling coordinates daily functions of the diagnostic and/or point of service schedulers, ensuring accuracy and avoiding conflicts with limited resources and staff. This role involves outpatient laboratory, imaging, and/or interventional procedures. The Supervisor provides support by assigning tasks, coordinating work schedules, training, and coaching the Scheduling team. They also schedule appointments, perform quality audits of workflow processes, and help maintain appropriate staffing levels based on historical volume and clinical needs. The Supervisor monitors daily productivity, reallocates duties as needed, and ensures the accuracy and competency of scheduler productivity in accordance with established protocols. This includes proper collection of patient information and correct communication with ordering physician offices and patient preparation instructions. The Supervisor will attend meetings and participate in scheduling application upgrades and/or transitions. They will interact with various hospital partners and patients, maintaining a patient-centered attitude with compassion and empathy, and encouraging the same from their team. Travel to campus and off-campus locations may be required, with readiness to work outside normal business hours to meet departmental needs. The Supervisor works as part of a team to support UT Southwestern operations and initiatives.

Requirements

• Bachelor's Degree
• 3 years of experience in hospital outpatient, diagnostic or clinic scheduling in lieu of bachelor's degree.
• (CHAA) CERT HEALTHCARE ACCESS ASSOC NAHAM within 1 Year
• NATL ASSOC HLTHCARE ACCESS MGT Associate Membership within 1 Year

Responsibilities

• Provides supervision, direction, development and guidance to staff in an effort to promote professional growth, development and accountability.
• Effectively delegates and appropriately holds staff accountable; maintains a proactive approach with addressing/implementing changes impacting the various processes of the Diagnostic Access Services Department.
• Interviews, selects, and trains, employees. Completes performance evaluations and provide disciplinary actions employees as needed.
• Supervises operations effectively; effective follow-through and follow-up; takes accountability; solves problems and implements solutions; integrates financial understanding into solutions; demonstrates technical proficiency.
• Acts with urgency to address issues and anticipates customer needs.
• Articulates views clearly and directly, listens attentively to others, communicates quickly issues affecting staff.
• Maintains department productivity and quality standards.
• Supports goals and objective; design, implement and evaluate policies and procedures for department operations.
• Oversees department schedule, time and attendance issues; assuring staff coverage for all shifts as delegated by the Manager and/or Director.
• Responsible for generating, distributing and maintaining relevant department reports to assist management with tracking of performance indicators.
• Assures that quality assurance monitoring is conducted on data produced by department staff, assuring accuracy, thoroughness and compliance.
• Responsible to track, trend, edit reports for completeness and identify areas for continued performance improvement.
• Performs other duties as assigned

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees