Supervisor- Dental Clinical Services

Neighborhood Healthcare•Escondido, CA

1d•Onsite

About The Position

The Dental Clinical Services Supervisor (DCSS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care and clinical services within a dynamic team setting. To achieve these ends the Dental Clinical Services Supervisor works to ensure smooth workflow for clinical staff, meet quality measures and productivity goals, and support staff development by demonstrating and living the company values: Compassion, Above & Beyond, Generosity, Integrity, Teamwork. The Dental Clinical Services Supervisor’s job responsibilities and performance expectations generally fall into the following three categories: Staff Management and Development, Dental Clinical Administration, and Operations Management.

Requirements

Associate’s degree or 2+ years of relevant experience
Valid Registered Dental Assistant License required
X-Ray license required
Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must .be maintained as a condition of employment.
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with dental clinical workflows.
Proficient in electronic dental records system.
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to work under pressure and be flexible with changing site needs.
Can work with people of all social and ethnic backgrounds and maintain confidentiality.
Able to train and manage staff in a collaborative manner.
Ability to lift/carry 20 lbs/weight
Ability to stand for long periods of time
Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintains current knowledge of policies and procedures as they relate to safe work practices
Follows all safety procedures and report unsafe conditions
Uses appropriate body mechanics to ensure an injury free environment
Familiarity with location of nearest fire extinguisher and emergency exits
Follows all infection control procedures including blood-borne pathogen protocols
Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes
Complies with all regulations regarding corporate integrity and security obligations
Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Nice To Haves

2 years supervisory experience (preferred in a dental setting)
OR 1 year Lead/Trainer experience with leadership training (e.g., Project LEAP – internal hires)
In-depth knowledge of dental clinical workflows preferred
Proficient in electronic dental records systems preferred

Responsibilities

Coaching, mentoring and staff development as well as managing conflict and providing feedback in a timely manner.
Supports interdepartmental and role communication through department rounds, emails and meetings.
Works to create a culture of teamwork, engagement, and patient-centered care.
Provides sufficient coverage for clinic operations including staff scheduling, timecards, PTO requests, interviewing and selecting staff.
Identify critical issues impacting clinic workflow efficiency and implement changes as needed.
Address patient concerns as they arise.
Oversee clinical staff training and periodically review data entered into electronic dental records for compliance.
Monitors operational and clinical metrics for opportunities and improvements to align with the company’s strategic goals.
Collects, organizes, and shares data with appropriate staff for continual quality improvement of operations.
Performs data analysis to understand current and future needs, and to support workflow troubleshooting and effectiveness.