Supervisor, Customer Success
About The Position
The Supervisor, Sales Administration is responsible for overseeing day-to-day customer-facing operational activities while also contributing directly to core Sales Administration functions. This role operates as a player-coach, balancing individual execution with team oversight to ensure accurate, timely, and high-quality support across quoting, sales order management, and customer support. This position plays a critical role in maintaining service levels, supporting team performance, and delivering a positive customer experience, while partnering with leadership on operational improvements and team development.
Requirements
- Bachelor’s degree in business or related field, or equivalent experience
- 3–5+ years of experience in sales administration, operations, or customer support
- Proficiency in ERP/CRM systems (NetSuite preferred), Microsoft Office
- Strong attention to detail with the ability to manage both individual workload and team support responsibilities
- Effective problem-solving and prioritization skills in a fast-paced, high-volume environment
- Strong communication and interpersonal skills, with the ability to coach and support team members
Nice To Haves
- Prior experience in a lead or supervisory capacity preferred
- Experience in a VAR or channel environment preferred
Responsibilities
- Provide day-to-day supervision, guidance, and support for Sales Administration team members
- Oversee and support execution of core functions, including: Sales Order Management, Customer support and issue resolution
- Directly contribute to transactional work and step into team workflows as needed to meet service levels and business demand
- Monitor team workload, queues, and priorities to ensure timely and accurate completion of work
- Serve as the first point of escalation for team and customer issues; resolve or elevate as appropriate
- Deliver real-time coaching, feedback, and support to drive performance, quality, and consistency
- Support onboarding and training of new team members
- Track and maintain team-level KPIs, SLAs, and productivity metrics; provide visibility to Manager
- Ensure adherence to established processes, systems, and best practices
- Identify and escalate process gaps, inefficiencies, and system issues
- Partner cross-functionally with Sales, Operations, and Finance to resolve day-to-day execution challenges
- Assist with scheduling, workload balancing, and coverage planning
- Complete administrative responsibilities, including time and attendance tracking and performance documentation
- Model Bluum’s core values and contribute to a positive, collaborative team environment
- Support continuous improvement initiatives and participate in projects as assigned
Benefits
- It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
