Supervisor, Customer Solutions

C2 GPS - Coastal Bend•Corpus Christi, TX

12d•Hybrid

About The Position

The Customer Solutions Supervisor (CSS) is responsible for the delivery of workforce services and meeting diverse internal and external customer needs. The CSS makes informed decisions that drive job seeker employment and long-term self-sufficiency.

Requirements

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge of effective case management and counseling. Sensitive to individual needs and able to communicate and respond to diverse customers.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Knowledge of principles and processes for providing exceptional customer services. This may include needs assessment, set quality service standards and evaluating customer satisfaction.
Exceptional customer service and interpersonal skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Ability to analyze and interpret information and data and provide relevant feedback for action.
Ability to develop and maintain constructive and cooperative working relationships with management, coworkers, Board staff, and the public.
Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
Ability to develop strategies and solutions to support the organizational mission.
Associates or undergraduate degree required.
3 years of relevant experience, to include one (1) year of supervisory experience.
Valid driver’s license and proof of insurance with good driving record.
Ability to relocate within the service delivery area.

Nice To Haves

Bilingual in English and Spanish strongly preferred.

Responsibilities

Manages daily operations of the Resource Room, assigns work schedules and related workforce activities to ensure quality and timely delivery of career services.
Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services.
Trains team members in operational procedures and explains company policies.
Assesses staff for professional development and provides training to achieve service level excellence.
Partners with team members to resolve customer complaints and provides additional resources to enable customer to achieve success.
Ensures that all Workforce Services under their responsibility, are delivered in a timely manner and that staff follow the policies, procedures and principles set for by WFS/C2GPS LLC.
Performs other duties as assigned and fulfills responsibilities as required.