Supvr Customer Service - Oakbrook Terrace, IL

Military Spouse Corporate Career Network•Oakbrook Terrace, IL

3d•Onsite

About The Position

Exelon is leading the energy transformation and is seeking problem solvers, innovators, community builders, and change makers to deliver solutions that make diverse cities and communities stronger, healthier, and more resilient. The company is a Fortune 200 organization with 20,000 colleagues across six energy companies, serving over 10.7 million customers. Exelon is committed to creating an environment where every person can thrive, focusing on purposeful careers, growth opportunities, community impact, and support to thrive. They value diverse voices, fresh perspectives, and bold thinking, and offer competitive compensation, incentives, excellent benefits, and the opportunity to build a rewarding career. This specific role involves monitoring and supervising Customer Services bargaining unit or non-exempt line employees, developing daily workplans, addressing difficult customer issues, reviewing reports for workload completion, and interfacing with other departments to ensure timely work completion. The position may require extended hours during storms or energy delivery emergencies.

Requirements

Supervise Customer Services bargaining unit or non-exempt line employees.
Develop daily workplans.
Address difficult customer problems.
Review reports for workload completion.
Interface with other departments.
Direct bargaining unit or non-exempt line employees.
Coordinate and evaluate work scheduling.
Schedule overtime.
Develop scheduling processes for efficiency.
Evaluate and monitor employee productivity.
Maintain communication with employees.
Enhance job skills.
Motivate employees.
Establish, promote, and maintain a safe work environment.
Review and monitor reports (daily time sheets, budgets, etc.).
Interact with union representatives.
Resolve labor/management disputes/grievances.

Responsibilities

Monitor and supervise Customer Services bargaining unit or non-exempt line employees.
Monitor daily workplan and make adjustments where necessary.
Develop a workplan detailing the daily activities of the employees.
Answer and discuss the more difficult customer problems.
Review reports to assure the proper completion of workload.
Interface with various organizations within Customer Services to ensure timely completion of work.
Direct bargaining unit or non-exempt line employees in day-to-day activities.
Coordinate and evaluate scheduling of work.
Schedule overtime when required.
Develop scheduling process to ensure efficient completion of workload.
Evaluate and monitor bargaining unit or non-exempt line employee productivity to maximize performance.
Maintain effective communication with bargaining unit or non-exempt line employees, enhance job skills and motivate employees to ensure Employee Satisfaction.
Establish, promote and maintain a safe work environment within the department.
Review and monitor reports as required (i.e., daily time sheets, budgets, etc.).
Interface with other business units to ensure timely completion of work.
Interact with union representatives to reduce union / management misunderstandings and resolve labor / management disputes / grievances.