Supervisor, Customer Service and Administration

ATCO•Yellowknife, NT

1d•Onsite

About The Position

As Supervisor, Customer Service & Administration, you'll lead the day-to-day delivery of customer service, billing, and administrative operations for Naka Power Utilities (NWT). You'll guide and support a customer-focused team, oversee key business processes, and help ensure customers receive responsive service and accurate billing.

Requirements

University degree, technical or college diploma in Business Administration
Minimum 7 years of progressive experience in administration and customer service with previous experience in a supervisory role
An equivalent combination of education and experience may also be considered
Excellent organizational, administration, interpersonal, oral and written communication skills
Excellent analytical, problem solving, and decision-making ability
Knowledge and experience with accounting practices, principles and budgetary processes
Strong leadership skills to effectively manage a team environment
Commitment to delivering superior customer service

Responsibilities

Lead and support customer service and administrative operations.
Ensure customers receive responsive, professional service.
Oversee billing activities, customer accounts, and revenue collection processes.
Support business planning and regulatory filing requirements.
Monitor billing system transactions and administrative controls.
Develop and improve policies, procedures, and business processes.
Recruit, coach, and develop team members.
Manage employee performance, workforce planning, and training initiatives.
Build strong relationships with customers, Indigenous organizations, local governments, and community partners.
Support community relations activities and represent Naka in local initiatives.
Foster a collaborative, customer-focused team culture.