Supervisor, Customer Relations - Retail

MaxxSouth Broadband•Oxford, MS

9d•Hybrid

About The Position

MaxxSouth Broadband is seeking a dynamic and customer-focused Supervisor, Customer Relations – Retail to lead retail operations and support a high-performing team. In this role, you will oversee daily store activities, coach and develop employees, and ensure exceptional service delivery to every customer. This position requires a hands-on leader who thrives in a fast-paced environment, maintains a positive team culture, and is committed to achieving both individual and organizational goals. Supervisors are expected to travel to offices within their region 3 days per week, with 2 days dedicated to office-based responsibilities.

Requirements

High School Diploma or equivalent -required.
Minimum of 1 year of retail customer service experience -required.
Strong leadership, communication, and problem-solving skills -required.
Proficiency with Microsoft Office (Word, Excel, Outlook) -required.
Ability to maintain confidentiality of sensitive information -required.
Reliable transportation and valid driver’s license -required.

Responsibilities

Oversee daily operations of the retail stores
Ensure outstanding customer service for all customers and prospects, while monitoring the accuracy of customer information, billing, and service details.
Supervise, coach, and motivate Customer Service Representatives to meet and exceed performance standards
Provide ongoing training, feedback, and performance evaluations
Recognize and reward strong performance while addressing performance concerns consistently and fairly, while fostering a positive, inclusive, and high-performing team environment
Drive sales, service, and customer retention goals while actively promoting company products and services
Communicate policy and procedure updates to the team in a timely manner
Maintain strict confidentiality of customer and company information
Plan and manage employee recognition programs
Provide support across Customer Operations, as needed