Supervisor Customer Care
About The Position
This position will be responsible for supervising all aspects of the Customer Care Department to include coaching, training, monitoring answer %, and implementing the policies and guidelines of the department. The Supervisor will manage the Customer Care Team to increase efficiency within the department and ensure outstanding service for all of our customers. We are looking for a leader who has a consistent record of building and motivating strong teams, while being able to be proactive in developing new strategies to increase performance. The Supervisor will need to be a team player that is well-versed in leading employees.
Requirements
- Consistent record of building and motivating strong teams
- Ability to be proactive in developing new strategies to increase performance
- Team player
- Well-versed in leading employees
Responsibilities
- Supervising all aspects of the Customer Care Department
- Coaching the Customer Care Team
- Training the Customer Care Team
- Monitoring answer %
- Implementing the policies and guidelines of the department
- Managing the Customer Care Team to increase efficiency
- Ensuring outstanding service for all customers
- Building and motivating strong teams
- Developing new strategies to increase performance
- Leading employees
Benefits
- Day 1 Benefit Eligibility
- Driven base pay
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide
- 401(k) program with company match
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate
- 50% off at participating hotel-operated restaurants
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
