Supervisor - Crime Victim Services

WESTCHESTER JEWISH COMMUNITY SERVICES•White Plains, NY

2d•Onsite

About The Position

Westchester Jewish Community Services (WJCS) is an award-winning nonprofit, nonsectarian human services organization founded in 1943. Today, it has grown to be the largest provider of licensed outpatient community behavioral health services and one of the largest human service agencies in Westchester County. WJCS delivers innovative programs and services and compassionate care to more than 20,000 people of all ages and backgrounds throughout the county. WJCS is seeking a dedicated and experienced Crime Victim Services Supervisor to provide administrative leadership, program oversight, and direct support services through the Crime Victim Assistance Services Program (CVASSP). In this role, you will supervise Advocates, ensure high-quality service delivery, coordinate the 24-hour crisis hotline, review case documentation, and support the overall effectiveness of victim advocacy services.

Requirements

Bachelor’s degree in Social Work or a related field
Bilingual fluency in English/Spanish required
Excellent administrative and organizational skills
Strong interpersonal, communication, and presentation abilities
Proficiency in Microsoft Office (Outlook, Word, Excel)
Understanding of trauma-informed practices and the unique needs of crime victims.

Nice To Haves

Experience working with victims of crime, domestic violence, sexual assault, or related populations preferred.
Previous supervisory or program coordination experience preferred.

Responsibilities

Provide supervision and support to the Advocates.
Maintain a caseload of 4-5 clients and provide advocacy services.
Deliver crisis intervention, advocacy, and emotional support services to victims of crime.
Oversee program operations, ensuring compliance with policies, procedures, and best practices related to the safety and well-being of children, families, and individuals served.
Ensure timely referrals, service coordination, and follow-up for survivors of violence.
Participate in the recruitment, hiring, onboarding, training, and professional development of Advocates.
Provide leadership and support during crisis situations and emergencies.
Coordinate the daily forwarding of after-hours calls to the crisis hotline phone and ensure appropriate response coverage; Manage the 24-hour hotline coverage schedule.
Review case records and documentation to ensure quality, accuracy, and compliance with program requirements.
Collaborate with community partners and stakeholders to enhance services and support for victims of crime.