Supervisor, Credit and Collections

WillScot • Scottsdale, AZ

49d • Hybrid

About The Position

The Supervisor, Collections is responsible for overseeing the day-to-day activities of the collections and special billing teams. This role ensures timely and accurate execution of account receivables processes, handles escalated customer issues, and drives performance through mentorship, monitoring, and coaching. The ideal candidate is highly organized, proactive, customer-focused, and capable of managing multiple priorities while supporting team development.

Requirements

• High school diploma or GED required
• Minimum eight years of Commercial Collections and/or Billing experience.
• Minimum of three years in a supervisory or lead role within A/R or Billing functions.
• Strong written and verbal communication.
• Proven ability to mentor and lead a team.
• Decision-making and problem-solving in a fast-paced environment.
• Proficiency in Microsoft Office Suite and A/R software (SAP, GetPaid, Salesforce preferred)
• High attention to detail, process orientation, and customer service mindset.

Nice To Haves

• Associate or Bachelor’s degree preferred.

Responsibilities

• Supervise the daily operations of the collections and special billing teams, ensuring adherence to procedures, timely resolution of accounts, and quality of service.
• Manage team performance using KPIs, aging reviews, and scorecards; provide coaching and feedback to improve outcomes and reduce delinquency.
• Hire, train, evaluate, and, if necessary, discipline staff; foster a culture of accountability and development.
• Handle escalated collection and billing issues with a focus on customer service and resolution.
• Assist with implementation and refinement of billing and collections processes, including portal invoicing and system adoption.
• Coordinate with internal teams (Sales, Legal, Customer Success, etc.) to resolve account barriers and promote timely payments.
• Perform ad hoc assignments and special projects as directed by leadership
• Directly supervises a team of up to 5-7 employees, including collectors and special billing specialists.

Benefits

• medical
• dental
• vision
• disability
• life insurance
• paid time off
• Company holidays
• tuition reimbursement
• retirement savings plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED