Supervisor, Creative Services

SAN JOAQUIN COUNTY HEALTH COMMISSION•French Camp, CA

5h•Remote

About The Position

Under general supervision, the Creative Services Supervisor is responsible for development and maintenance of the website, the organization’s print and digital collateral, member materials and other creative communications in a manner that adheres to brand standards and achieves marketing strategies within established turnaround times, quality and production goals, and regulatory standards. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment.

Requirements

Strong conceptual skills with a high-level sense of design, layout and typography.
In-depth knowledge of applying style guides creatively while upholding brand identity.
In-depth knowledge of graphic design processes.
In-depth knowledge of social media design standards.
In-depth knowledge of brand best practices in the market.
Strong knowledge of best practices for designing effective, engaging, and persuasive content for print and digital communications.
Strong knowledge of the principles and practices of marketing and sales.
Strong knowledge and skilled in the use of web analytics software (Google Analytics).
Basic knowledge of and ability to use software related to website development, including skills and expertise with WordPress, Adobe Creative Suite (including InDesign); Video (i.e., After Effects); HTML and Search Engine Optimization.
Basic analytical skills, including the ability to interpret production reports.
Decision quality: Makes good and timely decisions that keep the organization moving forward.
Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities.
Directs work: Provides direction, delegates and removes obstacles to get work done.
Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
Optimizes work processes: Knows the most effective and efficient process to get things done, with a focus on continuous improvement; can develop, implement and maintain processes.
Ensures accountability: Holds self and others accountable to meet commitments.
Drives results: Consistently achieve results, even under tough circumstances.
Organizational savvy: Maneuvers comfortably through complex policy, process and people- related organizational dynamics.
Being resilient: Rebounds from setbacks and adversity when facing difficult situations.
Courage: Steps up to address difficult issues, says what needs to be said.
Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
Ability to communicate professionally, effectively and persuasively both orally and in writing to diverse individuals and groups and includes the ability to effectively explain complex information and develop and deliver presentations.
Very strong interpersonal skills, including the ability to initiate, establish and maintain effective working relationships with diverse individuals at all levels, both inside and outside of HPSJ.
Build partnerships and work collaboratively with others to meet shared objectives.
Ability to read, interpret and apply complex written regulations, guidelines and other materials.
Strong customer service skills.
Demonstrated ability to articulate and support HPSJ’s vision, mission, values and strategy, integrate into management practices, and foster their manifestation among staff.
Demonstrated ability to supervise staff in a manner that maximizes employee performance and business results.
Strong skills in Adobe Pro Software.
Intermediate skills in Word, Excel and PowerPoint.
Ability to speak and be understood in English.
Ability to treat confidential information with appropriate discretion.
Bachelor’s Degree in Marketing, Digital/Print or related; and
At least four years’ experience in graphics design, marketing communications or related field; and
At least one year as a supervisor in a substantially similar position, or
At least two years as a lead in a substantially similar position; or
Equivalent combination of education and experience.
Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability.

Nice To Haves

At least six years’ experience in graphics design, marketing communications, or related field.
Healthcare, Managed Care experience.

Responsibilities

Plans and assigns work; monitors department workload to ensure mandated turnaround times are met; makes timely and effective adjustments.
Identifies, monitors and analyzes appropriate metrics, including production, performance and inventory; develops timely and effective corrective action plans based on findings.
Develops, executes and maintains business and tactical plans to achieve creative strategies.
Ensures that regulatory requirements are applied to printed materials and digital applications.
Develop printed and digital assets as needed to support workload as needed.
Manage brand identity to ensure alignment with brand guidelines; leads or participates in brand management initiatives and committees.
Identifies, evaluates, and recommends innovative print and digital solutions to improve customer engagement.
Overseas, monitors, and assigns graphics design function, including digital and print.
Develops or edits content used for marketing, member and organizational communications.
Assists with development of strategies that support the organization’s corporate goals and regulatory requirements.
Develops, implements, and maintains department policies and procedures, makes recommendations for revisions, and communicates changes to appropriate individuals in a timely and effective manner.
Assists in developing and monitoring department budget.
Promotes and maintains an environment that supports HPSJ’s strategy, vision, mission and values.
Hires, supervises, and retains competent staff.

Benefits

Competitive salary
Robust and affordable health/dental/vision with choices in providers
Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee’s birthday, and 9 paid holidays)
CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
Two flexible spending accounts (FSAs)
Employer-Paid Term Life and AD&D Insurance
Employer-Paid Disability Insurance
Employer-Paid Life Assistance Program
Health Advocacy
Supplemental medical, legal, identity theft protection
Access to exclusive discount mall
Education and training reimbursement in addition to employer-paid elective learning courses.
A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do.
A shorter commute – if you’re commuting from the Central Valley to the Bay Area.
Visibility and variety – you have a chance to work with people at all levels of the organization, and work on diverse projects.