Creative Services Lead

SAN JOAQUIN COUNTY HEALTH COMMISSION•French Camp, CA

About The Position

Under general supervision, the Creative Services Lead is responsible for executing creative strategies and projects, including conceptualizing, designing and producing various media for print and digital communications and branding. Supports daily operations of the creative services team in partnership with management staff. Work is varied and moderately complex and requires moderate discretion and independent judgment.

Requirements

In-depth knowledge of and ability to implement best practices for designing effective, engaging, and persuasive content for print and digital communications.
In-depth knowledge of end-to-end production process for printed materials
In-depth knowledge of brand management and ability to implement brand concepts.
 Basic skills audio and video production and editing skills.
In-depth knowledge of and ability to use technology needed to publish content to website platform, including expertise with: WordPress, Adobe Creative Suite; Video (i.e., After Effects); HTML and Search Engine Optimization.
In-depth knowledge of the principles and practices of marketing and sales.
In-depth knowledge of and skilled in the use of web analytics software (Google Analytics).
Ability to read and interpret business requirements, including directives from regulators related to print and digital communications
Produces work that is accurate and complete.
Produces the appropriate amount of work.
Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
Rebounds from setbacks and adversity when facing difficult situations.
Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
Strong oral and written communication skills, with ability to write and edit materials for a variety of users and create content and effectively convey information in a way that informs and persuades audiences.
Intermediate project management skills with the ability to complete project documents, organize project teams, and exercise authority.
Strong listening skills, with the ability to accurately receive and understand messages.
Strong leadership skills, including but not limited to the ability to influence without authority, motivate others, and align stakeholders around department and organizational goals.
Commitment to and ability to facilitate the adoption of HPSJ’s strategy, vision, mission and values.
Strong facilitation skills, with ability to manage discussions among individuals from a variety of areas and levels to successful conclusion.
Ability to work independently and as part of a team.
Strong customer service skills.
Time management - uses time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; can attend to a broader range of activities; meets deadlines; can prioritize tasks for others.
Strong problem-solving and analytical skills, with ability to determine key issues, develop effective actions plans and implement to successful conclusion.
Strong skills in Windows and Microsoft Office suite.
Ability to speak and be understood in English.
Ability to handle confidential information with appropriate discretion.
Bachelor’s degree in computer science, application development, graphic design, digital communication or related; and
At least four years’ experience as graphics designer for print or digital media; and
At least two years of experience in website development; and
At least one year experience managing creative   or marketing projects; or
Equivalent combination of education and experience.

Nice To Haves

Basic knowledge and demonstrated experience using video/audio editing software.
Basic knowledge of and ability to use content management software (experience with SharePoint, WordPress, etc.).
Experience producing digital communications such as filming and editing of video, production of audio, and written web content
Experience in healthcare, managed care and/or Medi-Cal or other state sponsored program.

Responsibilities

Identifies project requirements and/or creative specifications.
Provides creative consultation to creative services team and business units, including troubleshooting, strategy and solutions.
Participates in strategic planning and development of marketing campaigns.
Develops concepts that align with HPSJ’s brand strategy and related marketing and communications projects.
Designs web page layout or provides creative direction for website development; may support development of web pages or perform maintenance tasks, including layouts, web pages and content.
Develops graphics for social media assets and content.
Maintains social media sites and ensures sites remain current with organization details and application updates.
Develops and edits copy used for marketing collateral and communications; assists with review and editing of marketing and member content.
Designs materials for print and digital media.
Develops and maintains Marketing SharePoint pages; supports design of graphic elements used for organizational pages.
Develops concepts and provides creative direction for videos for internal and external use.
Assists team members with questions and issues and works closely with team in service review process.
Reviews project costs, researches options and makes recommendations regarding potential cost containment strategies.
Requests translations of member materials using established processes; reviews translations to ensure adherence with internal and external standards.
Develops or assists in the development of creative services policies and procedures.
Develops and implements workflows to ensure quality and timely delivery of creative projects.
Provides training to new employees based on established guidelines.
Serves as backup to the creative services team.

Benefits

Competitive salary
Robust and affordable health/dental/vision with choices in providers
Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee’s birthday, and 9 paid holidays)
CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
Two flexible spending accounts (FSAs)
Employer-Paid Term Life and AD&D Insurance
Employer-Paid Disability Insurance
Employer-Paid Life Assistance Program
Health Advocacy
Supplemental medical, legal, identity theft protection
Access to exclusive discount mall
Education and training reimbursement in addition to employer-paid elective learning courses.
A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do.
A shorter commute – if you’re commuting from the Central Valley to the Bay Area.
Visibility and variety – you have a chance to work with people at all levels of the organization, and work on diverse projects.