Supervisor - Count Room

Bally's Chicago•Dover, DE

16h•Onsite

About The Position

This role is responsible for overseeing the operations of the count room, ensuring the accurate and timely collection, sorting, counting, and recording of gaming revenue. The Supervisor will also assist in training and developing team members, maintaining equipment, and ensuring a safe and compliant work environment. The position requires adherence to all policies and procedures, including those related to regulatory requirements and ethical conduct. The Supervisor may also perform duties of other count room roles as needed.

Requirements

Must be available to work weekends, holidays, and nights as scheduled
Regularly required to see, talk, hear, walk, and stand
Frequently required to use hands to handle, feel, and reach
Occasionally required to sit or stoop
Must occasionally lift and or move up to 100 pounds
Frequently required to push and pull heavy carts across the casino floor and back of house area

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Adhere to all policies and procedures in accordance with local, state, and federal regulatory requirements, Company initiatives, and organizational goals
Assist in the development and vision of formal count policies and procedures
Assist with training, selecting, and developing team members through education, training, coaching, and corrective action
Direct the collection, sorting, counting, and recording of gaming revenue; the transfer of funds to the vault; the maintenance of the currency counting equipment; and the overall operations of the count room
Verify count calculations and reconcile summary reports
Ensure all count totals and transactions are timely and accurately recorded
Reconcile discrepancies related to monetary assets
Perform duties of Count Room and Lead Count Room Representatives as needed
Ensure the count room is kept clean, safe, and free of hazards
Ensure prompt and discrete notification to senior management of any observation of illegal acts and or internal ethics
Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
Perform other duties as assigned