Supervisor, Correspondence
About The Position
Supervises drafting and processing of correspondence in accordance with National Committee for Quality Assurance (NCQA) requirements. Supervises day-to-day activities and provides guidance to the team to ensure correspondence is reviewed and processed timely. At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Requirements
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
- Requires a Bachelor's degree and 4+ years of related experience or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Responsibilities
- Monitors and tracks all correspondence issues and researches to ensure documentation, processing, and resolution is in accordance with established policies and procedures
- Provides expert knowledge and guidance based on experience to the correspondence team for issue resolution and processing to ensure compliance with state and National Committee for Quality Assurance (NCQA) requirements
- Maintains knowledge of contract requirements, policies, procedures, and ensures correspondence team’s compliance with contract requirements, policies, procedures, and performance standards
- Works with team to identify opportunities for process and quality improvements within the denial processing and review process
- Evaluates team performance and provides feedback regarding performance, goals, and career milestones
- Provides coaching and guidance to team to ensure timely documentation for services and improve processing and quality of correspondence
- Assists with onboarding, hiring, and training of team members
- Leads and champions change within scope of responsibility
- Performs other duties as assigned.
- Complies with all policies and standards.
Benefits
- competitive pay
- health insurance
- 401K
- stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- a flexible approach to work with remote, hybrid, field or office work schedules
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
