Supervisor- Community Support Services (RPN)

Carefor Health & Community Services•Cornwall, ON

12d•CA$71,507 - CA$102,765•Hybrid

About The Position

As the Supervisor, Community Support Services, you are responsible for the operational oversight of assigned programs and the coordination of client services delivered by Personal Support Workers (PSWs) and Homemakers. This role combines staff leadership, client assessment, care planning, service coordination, quality monitoring, and community partnership development to ensure clients receive safe, responsive, and high-quality care and support services. Working closely with Ontario Health atHome Care Coordinators, clients, caregivers, and interdisciplinary partners, you will support positive client outcomes while promoting independence, wellness, aging in place, and quality of life. You will provide leadership to an interdisciplinary team through coaching, mentoring, performance management, and professional development while ensuring services are delivered in accordance with Carefor's Mission, Vision, Values, policies, and procedures.

Requirements

A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required
A minimum of 2 years’ experience in community health care, home care, personal support services, care coordination, or community support services.
Demonstrated experience conducting client assessments, care planning, and service coordination.
Demonstrated knowledge of community-based care, aging-in-place principles, and client-centered service delivery.
Strong understanding of CNO Standards of Practice and professional accountability.
Knowledge of Occupational Health and Safety legislation, Infection Prevention and Control, and WHMIS.
Excellent interpersonal, verbal, and written communication skills.
Strong computer skills and experience with Microsoft Office applications, scheduling systems, and client documentation systems.
Ability to work collaboratively with colleagues, clients, families, staff, funders, and community partners.
Valid Ontario Driver's Licence and access to reliable vehicle.
Bilingualism (English/French) is required.

Nice To Haves

Minimum one (1) year of leadership, supervisory, or team coordination experience preferred.
Experience working with older adults, individuals with dementia, Alzheimer's disease, mental health challenges, or palliative care needs.
Experience with InterRAI, Alayacare, Caredove, CHRIS, GPA, LEAP, or Non-Violent Crisis Intervention.
Experience working within a non-profit or community health care environment

Responsibilities

Oversees the day-to-day operations of assigned Community Support Services Support Services programs.
Provides leadership, guidance, coaching, and support to staff and volunteers to achieve individual and operational performance objectives
Completes performance evaluations and provides ongoing feedback, support, and development opportunities for assigned staff.
Supports attendance management, performance improvement plans, employee recognition, and disciplinary processes in collaboration with management and Human Resources
Ensures Carefor policies & procedures affecting the delivery of Services are implemented by staff
Assists in determining staffing requirements and supports scheduling decisions to ensure appropriate service coverage and continuity of care.
Assists with recruitment, interviewing, hiring, orientation, and onboarding.
Coordinates and supports ongoing education, training, and professional development activities.
Plans, schedules, and co-leads staff meetings in collaboration with the Manager.
Participates in an after-hours on-call rotation to support urgent operational needs, as required.
Completes comprehensive client assessments and reassessments to identify care needs, risks, goals, and service requirements.
Develops, implements, evaluates, and updates individualized care and service plans in collaboration with clients, caregivers, service providers, and funders.
Coordinates and monitors client services to ensure care plans remain appropriate and responsive to changing client needs.
Collaborates with Ontario Health atHome Care Coordinators, caregivers, community partners, and internal teams to support positive client outcomes.
Participates in client case conferences and interdisciplinary care planning discussions.
Ensures service delivery is consistent with client needs, organizational standards, and contractual requirements.
Supports effective transitions in care and facilitates connections to community resources and support services.
Investigates, evaluates, and supports the resolution of client, caregiver, and staff concerns and complaints.
Acts as a resource and subject matter expert to Personal Support Workers and Community Support Services staff regarding client care needs, service delivery, risk management, and best practices.
Maintains accurate, timely, and objective documentation in accordance with organizational and professional standards
Supports program development, promotion, implementation, and evaluation.
Assesses community needs and recommends enhancements to programs and services.
Promotes continuous quality improvement through the implementation and evaluation of strategies designed to enhance service delivery and client outcomes.
Identifies opportunities to improve processes, workflow efficiencies, and service quality in collaboration with staff and leadership.
Collaborates with departmental leaders and interdisciplinary teams across the organization to support integrated service delivery.
Establishes and maintains effective working relationships with Ontario Health atHome, hospitals, community agencies, mental health organizations, and other health and social service partners.
Utilizes evidence-informed practices and available data to support decision-making, program effectiveness, and team performance
Operates within and monitors compliance with Occupational Health and Safety legislation, regulatory standards, and Carefor policies and procedures.
Promotes safe work practices and participates in mandatory health and safety training, including WHMIS and Infection Prevention and Control practices.
Collaborates with management and Human Resources to support disability management, modified work programs, and return-to-work plans.
Ensures incidents involving clients, staff, volunteers, or students are documented and addressed in accordance with organizational policies and procedures.