Supervisor Community Health Workers - HYBRID- (Midland/Bay City)

MyMichigan Health•Midland, MI

10h•Hybrid

About The Position

The Community Health Worker Supervisor leads a team of Community Health Workers in addressing social needs of patients throughout MyMichigan Health’s service areas. Under supervision of the Manager Population Health, this position will oversee and support the CHW team and its focus of improving health outcomes, promoting wellness, and enhancing access to services. This role will execute CHW tasks including completing outreach to connect patients to needed health/social services. This person will be a key member of ambulatory patient-centered health teams and community collaborations and will work closely with the Community Health and Population Health teams.

Requirements

Experience in a health system, public health sector, or community benefit organization.
Ability to manage and organize multiple projects with attention to detail.
Ability to problem-solve independently and proactively.
Considerable knowledge of service area and community support resources.
Capability to help CHWs navigate complex social/health issues.
Ability to explain health information to the public in a clear, concise, accessible manner.
Strong interpersonal skills, can relate and communicate positively to staff and the general public.
Knowledge of Microsoft suite, databases, and is able to learn other software as needed.
Knowledge of trauma informed supervision.
High School Diploma or GED
Community Health Worker Core Competency certification is required within 6 months of hire or transfer.

Nice To Haves

Experience in managing a team and project development.
Three years of experience in health or social service delivery.
Bachelor’s degree in health, human, or social sciences.

Responsibilities

Manage Community Health work queue referrals for assigned geographies.
Conduct patient outreach to address identified social needs.
Assist patients and families in addressing health disparities by connecting them with appropriate community resources to remove SDOH barriers.
Establish/maintain positive relationships with community partners.
Oversee the daily operations of assigned Community Health Workers.
Develop and implement staff meetings, training, and planning structure designed to address health disparities identified through social drivers of health (SDOH) assessments.
Support team members in the development of work plans and in navigating challenging or complex patient needs.
Refer and link patients to preventive services through health screening and health care information.
Promote wellness by providing locally and culturally appropriate information to patients.
Advocate for patients when needed.
Provide oversight, mentorship, and support to CHWs, ensuring program goals and patient needs are met.
Maintain current knowledge of all SDOH recommendations and CMS requirements.
Maintain current knowledge of CHW billing requirements and processes.
Monitor staff activities to ensure compliance with policies, CMS requirements, guidelines, and quality programs/metrics.
Identify training needs, arrange continuing education, and support ongoing professional development.
Responsible for hiring, disciplining and discharging employees according to MyMichigan Health policy with input from the Manager Population Health.
Responsible for written job performance reviews for all employees with input from the Manager Population Health.
Utilizes the payroll system, manages staff schedules; inputs staff time off requests and approves employee hours in preparation of the biweekly payroll process.
Identify and monitor KPI associated with CHWs; establish process improvement activities if off track.
Assists in the annual budget process and planning.
Matrix reporting of other CHW roles in health system to ensure alignment of CHW workflows and billing processes.
Identifies and communicates any potential business opportunities to expand/enhance services and market share.