Onsite Houston Supervisor - Collections

Transworld Systems Inc. • Houston, TX

11d • Onsite

About The Position

Transworld Systems, Inc. is an industry leader and customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing, and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries. This role is an onsite position in Houston, TX.

Requirements

• High School Diploma, GED or equivalent required
• Associates Degree or equivalent relevant work experience.
• 2 years of previous collections experience required.
• Working knowledge of Microsoft Excel and Word.
• Strong work ethic that exhibits high ethical and moral standards
• Ability to supervise and effectively train staff members
• Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained
• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 30lbs

Nice To Haves

• Bachelor’s degree preferred.
• 4 years of previous collections experience preferred.
• Collections systems knowledge a plus

Responsibilities

• Effectively communicate expectations, consequences, changes, policies, and procedures.
• Provide motivation for the successful accomplishment of the assigned team’s quality standards and goals.
• Monitor floor activity and calls to assist employees.
• Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.
• Diffuse escalated calls, negotiate, and create solutions for resolution.
• Present, promote, and support all new initiatives.
• Accurately project and achieve daily, weekly, and monthly revenue goals.
• Accountable for all decisions, actions and directives with respect to job responsibilities.
• When requested, manage and track account settlements and/or accounts closed by Client within established guidelines.
• When requested, conduct monthly audits to ensure that accounts have been executed in compliance with Client’s requirements.
• When requested, be responsible for monthly Client reporting and processing of returned accounts for review, offers in compromise, reconsiderations, charge offs, 1 and 3 party levies, pending refund reports, and payment plan reports.
• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
• Knowledge, understanding, and compliance with TSI policies and procedures.
• Participation in Company Programs must meet minimum performance standards.
• Responsible for respective department’s overall performance and for motivating team to exceed department goals and objectives.
• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
• Follow up in a timely manner to ensure customer satisfaction.
• Provide feedback to management concerning possible problems or areas of improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED