Supervisor Clinical Physician Practice (Orland Park)

American Addiction Centers•Orland Park, IL

4d•Onsite

About The Position

Advocate Medical Group Orland Park is the largest primary care office on the South Side of Chicago, offering comprehensive services including Family Medicine, Internal Medicine, Pediatrics, Immediate Care Clinic (ICC), and a wide range of specialty services. The practice serves approximately 400–450 patients daily and nearly 100,000 patients annually, playing a vital role in meeting the healthcare needs of the community. This full-time position requires a Registered Nurse (RN) and involves supporting the delivery of quality clinical care, managing patient registries, overseeing research activities, and ensuring adherence to established guidelines and operating procedures. The role also focuses on patient satisfaction, operational efficiency, associate engagement, physician/provider engagement, and contributing to practice growth.

Requirements

Registered Nurse (RN) Licensure
Ability to take call offs 7 days per week.
Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.
Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance.
Ensures associates are up to date with all safety training and certifications.
Acts as a role model and champion for Culture of Safety.
Works with the manager to resolve patient safety events in the reporting system.
Promotes and educates staff on the reporting system to report all events and near miss events.
Works with the manager to complete ACAs and RCAs when indicated.
Utilizes information to implement process changes and staff education.
Leads site clinical integration activities.
Demonstrates appropriate action and takes a lead role in emergency situations.
Assures timely response to emergency calls by staff.
Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
Conducts frequent assessments of patient flow.
Takes appropriate steps to reduce wait times and to keep patients informed of delays.
Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.
Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
Always ensures adequate clinical staffing by developing schedules, assignments and modifying as necessary.
Assists in coordinating managed care issues and nursing updates.
Evaluates service levels and operational procedures such as wait-times, message management and appointment availability.
Engages staff in resolution of identified issues.
Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
Actively participates and/or leads team huddles.
Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards.
In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
Conducts regular staff meetings and daily huddles with associates.
Documents meetings using Stoplight Report.
Conducts performance reviews on time.
Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
Consistently ensures manager is fully informed of key events or issues that impact practice operations.
Provides ongoing performance feedback to associates through coaching and mentoring.
Orients and provides training to new associates.
Documents orientation, training and required competencies to ensure that associates are proficient in job requirements.
Seeks opportunities to further educate and develop the associates and enhance own leadership skills.
Assures all associates maintain certification and all required continuing education units (CEUs).
Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
Participates in activities which foster practice growth.
Promotes same day access and is engaged in volume visit targets.
Maintains an effective process for inventory control and medication supply utilization.
Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
Works in collaboration with practice site manager to achieve revenue and cost targets.
Maximizes team efficiency by utilizing all team members.
Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
Provides support to the onboarding of new physicians/providers.
Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
Solicits feedback regarding staff performance.
Engages physicians/providers in improving processes, workflow and EMR related concerns.
Assists physicians/providers on issues related to patient care and safety.
Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.
Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
Participates in activities to enhance professional growth.
Maintains licensure and completes required CEUs.
Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.

Nice To Haves

Experience in Family Medicine, Internal Medicine, Pediatrics, Immediate Care Clinic (ICC), or specialty services.
Experience with patient registries and EMR tasks.
Experience in managing clinical staff and operations.
Experience in collaborating with physicians and leadership on patient care and satisfaction.
Experience in Human Resources functions related to associate development and retention.
Experience in supporting practice growth and revenue/cost targets.

Responsibilities

Provides support in the delivery of quality clinical care and works closely with the healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines.
Takes a lead role in assisting the clinical team to meet/exceed CI goals and assists physicians and associates in managing patient registries.
Ensures that the monthly office inspection checklist and other required audits are conducted in a timely manner and that AMG standing operating procedures are followed.
Oversees approved site research activities and demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources.
Holds clinical staff accountable to AMG rooming standards and ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
Demonstrates appropriate action and takes a lead role in emergency situations, assuring timely response to emergency calls by staff.
Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards.
Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance.
Ensures associates are up to date with all safety training and certifications and acts as a role model and champion for Culture of Safety.
Works with the manager to resolve patient safety events in the reporting system, promotes and educates staff on the reporting system to report all events and near miss events.
Works with the manager to complete ACAs and RCAs when indicated and utilizes information to implement process changes and staff education.
Leads site clinical integration activities.
Collaborates with the manager/director and physician leadership to maintain a patient-centered environment, monitoring data monthly and developing improvement plans to meet/exceed patient satisfaction targets.
Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction.
Conducts frequent assessments of patient flow, takes appropriate steps to reduce wait times and keeps patients informed of delays.
Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.
Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
Ensures adequate clinical staffing by developing schedules, assignments and modifying as necessary.
Assists in coordinating managed care issues and nursing updates.
Evaluates service levels and operational procedures such as wait-times, message management and appointment availability.
Engages staff in resolution of identified issues.
Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
Actively participates and/or leads team huddles.
Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention.
Provides leadership to create an environment where associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.
Conducts regular staff meetings and daily huddles with associates, documenting meetings using Stoplight Report.
Conducts performance reviews on time.
Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
Consistently ensures manager is fully informed of key events or issues that impact practice operations.
Provides ongoing performance feedback to associates through coaching and mentoring.
Orients and provides training to new associates, documenting orientation, training and required competencies.
Seeks opportunities to further educate and develop associates and enhance own leadership skills.
Assures all associates maintain certification and all required continuing education units (CEUs).
Supports initiatives that enhance practice growth as well as retention of existing patients under the direction of the manager and in collaboration with physician leadership.
Participates in activities which foster practice growth and promotes same day access and is engaged in volume visit targets.
Maintains an effective process for inventory control and medication supply utilization.
Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
Works in collaboration with practice site manager to achieve revenue and cost targets.
Maximizes team efficiency by utilizing all team members.
Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
Provides support to the onboarding of new physicians/providers.
Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
Solicits feedback regarding staff performance.
Engages physicians/providers in improving processes, workflow and EMR related concerns.
Assists physicians/providers on issues related to patient care and safety.
Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.
Fulfills additional job-related duties based on operational needs as directed by the manager and/or the director.
Actively participates in meetings, committees and projects.
Keeps abreast of current clinical standards via literature, educational events and internal and external resources and networking.
Participates in activities to enhance professional growth.
Maintains licensure and completes required CEUs.
Performs other duties as assigned.
Performs clinical duties as determined by the needs of the practice site(s) or as assigned by his/her manager.