Supervisor, Client Services - South Campus

University of Alberta•Edmonton, AB

5d•CA$69,986 - CA$95,936•Onsite

About The Position

The Supervisor, Client Services South Campus provides leadership and supervision to the Customer Service/Bookings team within Campus & Community Recreation at the University of Alberta. The Supervisor, Client Services participates in the development and activation of the Campus & Community Recreation overarching goals and assists team members in understanding the linkage between their day-to-day activities and the overarching goals of the organization. The Supervisor, Client Services is an active participant in the CCR Leadership Group, all supervisory staff within CCR, contributing ideas, collaborating with colleagues and initiating discussions to improve the delivery of service to CCR clients. Specifically, the Supervisor, Client Services South Campus leads a team of 3 full-time direct reports (1 Customer Service Coordinator and 2 Booking Facilitator positions) 3 full-time indirect reports (3 Customer Service Associates), 5-8 casual staff direct reports, and 12-15 casual staff indirect reports. The Supervisor, Client Services South Campus is responsible for the 18-hour a day, 7 day a week day-to-day client services operations serving CCR clients on south campus. The Customer Service/Bookings team supports the front-facing customer service interactions for all sport and recreation programs and facilities stewarded by Campus and Community Recreation on the South Campus. The Customer Service/Bookings team ensures customer interactions are professional, effective, and efficient and provides a seamless customer experience for both internal and external customers. The Supervisor works closely with staff members to ensure the exemplary delivery of client-focused service.

Requirements

Internal applicants of the University of Alberta.
Ability to log in to verify internal candidate status.

Responsibilities

Provides leadership and supervision to the Customer Service/Bookings team.
Participates in the development and activation of Campus & Community Recreation overarching goals.
Assists team members in understanding the linkage between their day-to-day activities and the overarching goals of the organization.
Is an active participant in the CCR Leadership Group and all supervisory staff within CCR.
Contributes ideas, collaborates with colleagues, and initiates discussions to improve the delivery of service to CCR clients.
Leads a team of direct and indirect reports (full-time, part-time, and casual staff).
Responsible for the 18-hour a day, 7 day a week day-to-day client services operations serving CCR clients on south campus.
Ensures customer interactions are professional, effective, and efficient.
Provides a seamless customer experience for both internal and external customers.
Works closely with staff members to ensure the exemplary delivery of client-focused service.
Fosters a workplace that prioritizes safety in all its forms—physical, cultural, and psychological.
Promotes a safe environment, adheres to all safety laws, policies and procedures, completes all required safety training, identifies hazards and implements controls, reports incidents, and contributes to a culture of belonging and respect.