Supervisor Claims (PST Highly Preferred)

Liberty Dental Plan Careers•, OK

2d•$60,000 - $70,000•Remote

About The Position

At Liberty Dental Plan, our claims operations play a critical role in ensuring members receive timely, accurate, and high-quality service. We’re looking for a Claims Supervisor who brings strong leadership, operational discipline, and a passion for developing people to help drive performance and consistency across our claims function. This is a highly visible role where you’ll oversee daily operations, manage team performance, and partner with leadership to ensure service level agreements are met while fostering a collaborative and engaged team environment.

Requirements

Bachelor’s degree or equivalent combination of education and experience
5+ years of claims processing experience, including Medicaid, PPO, and HMO environments
Prior supervisory or team lead experience
Strong knowledge of claims adjudication and processing standards
Proven ability to lead teams, manage performance, and balance multiple priorities
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience working with claims systems and related technologies
Strong communication, coaching, and interpersonal skills
Analytical mindset with a focus on quality, accuracy, and continuous improvement

Nice To Haves

PST Highly Preferred

Responsibilities

Supervise and support claims staff to ensure accuracy, productivity, and adherence to processing guidelines
Monitor inventory, turnaround times, and workflow distribution to meet deadlines and service level agreements (SLAs)
Create and deliver daily and weekly performance and operational reports to leadership
Partner with leadership on recruiting, hiring, and onboarding new team members
Train, coach, and mentor staff, providing ongoing feedback and development support
Evaluate employee performance and address concerns through coaching, performance improvement plans, or disciplinary action
Foster a team-oriented environment that promotes collaboration, accountability, and strong morale
Monitor call volumes and partner with analysts to align staffing with performance expectations
Review live and recorded calls to ensure quality standards are met and address performance gaps in real time
Act as an escalation point for complex issues, partnering cross-functionally to drive resolution
Support first-call resolution by remaining accessible to frontline staff
Identify opportunities for process improvement and support operational enhancements
Travel occasionally as needed

Benefits

Competitive pay structure and savings options to help you reach your financial goals.
Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
100% employer-paid dental coverage for employees and eligible dependents.
Vision insurance with low-cost premiums for employee-only coverage and dependents.
Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
Flexible Spending Accounts for healthcare and dependent care expenses.
Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
Long-term disability coverage.
Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
Employee Assistance Program (EAP) to support mental health and well-being.
Generous vacation and sick leave policies, with the ability to roll over unused time.
10 paid company holidays.
Tuition reimbursement for eligible educational expenses.
Remote or hybrid work options available for various positions.