Supervisor, Central Communications - Night Shift
About The Position
As a Supervisor, Central Communications, you will play a critical leadership role within a fast‑paced, high‑impact healthcare communications environment that operates 24/7/365. This position serves as the operational leader for an assigned shift, ensuring seamless delivery of emergency and non‑emergency communication services that directly support patient care, physician response, and hospital operations. In this role, you will lead frontline communications professionals, make real‑time operational decisions, manage escalations, and serve as the shift‑level authority during critical events. You will partner closely with Workforce Management, Quality Assurance, and operational leadership to maintain service continuity, uphold quality and compliance standards, and drive continuous improvement across Hospital Communications and the After‑Hours Answering Service.
Requirements
- High School Diploma or equivalent (Required)
- Five (5) years of experience in emergency or nonemergency communications, call center operations, or a high-volume, 24/7 operational environment, including at least three (3) years in a supervisory, lead, or team leadership role.
Nice To Haves
- Emergency Medical Dispatcher (EMD) (Preferred)
- Emergency Telecommunicator Certification (ETC) (Preferred)
- FEMA ICS courses (Preferred)
Responsibilities
- Provide supervisory leadership for centralized emergency and non-emergency communications operations during the assigned shift
- Monitor real-time performance, staffing coverage, and system functionality; manage escalations to ensure service continuity
- Supervise, coach, and develop frontline team members to achieve performance, quality, and compliance expectations
- Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination
- Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus may be available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
