Supervisor Casino Games and Dual Rate Dealer - Part Time (Harrah's Atlantic City)

Caesars Entertainment•Atlantic City, NJ

2d•$27•Onsite

About The Position

This role inspires others with a clear direction by demonstrating a high level of commitment and energy. The position consistently demonstrates superior customer service skills and acts as a positive role model, conveying positive energy and enthusiasm with a focus on guest interaction. The role continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior, and immediately addresses and follows up on service breakdowns to ensure guest satisfaction. The position keeps the team informed of property promotions and events, develops highly skilled employees, sets and enforces realistic and measurable service standards, and holds employees accountable. The role clearly communicates and enforces company expectations, including the Code of Commitment, policies, procedures, department goals, and business strategy. It addresses employee performance issues, coaches for improvement, and provides ongoing feedback, using EOS data to improve the workplace, listening and responding to employees, and recognizing and rewarding individual and team performance. The position consistently follows company policies, procedures, and industry regulations, maintains accurate employee records, and completes performance reviews timely, taking personal responsibility for creating an atmosphere of luck.

Requirements

NJ CER LICENSE REQUIRED.
Knowledge of casino rules, procedures, and Regulations as applied to the game(s) under supervision.
Supervisory, communication and organizational skills.
Direct dealing experience with the game(s) contained in assigned pit area.

Responsibilities

Oversees the operations of assigned area, ensuring compliance with government and company regulations, internal controls and departmental policies and procedures.
Ensures proper procedure is used by all dealers under supervision.
Verifies all gaming table transactions in supervised area.
Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
Verifies issuance of credit after completion of all authorization procedures.
Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
Directly responsible for customer service objectives.
When functioning as a Dealer, conducts assigned game according to procedure.
Exchanges cash for gaming chips according to procedure.
Cooperates with other Dealers when assigned to the same game (Craps).
Controls pace of the game.
Informs the Casino Games Supervisor of any request or unusual play.
Must be able to stand for extended periods of time.
Employees will be evaluated periodically to determine suitability to continue in dual-rate function.
Participates in the supervision, operation and/or support of Caesars multi-casino Bad Beat system.