Supervisor, Care Management

Northwell Health

8d

About The Position

Supervises, instructs and guides clinical and non-clinical staff in the care management of at risk patients. Responsible for day-to-day oversight of the Care Managers and coordination of necessary resources. This may include adequate clinical, behavioral, acute/chronic, and social care services. Ensure staff is able to facilitate member and provider needs through entire care management cycle. Partner with internal staff on key initiatives and outreach for members as needed. Coordinate and communicate on access issues, assessments, internal protocols. Implement policies and procedures through oversight for complex cases and present to management. Coordinate the training of care management staff. Facilitate on-going communication between care management staff and providers. Assign cases and oversee care management caseloads including service care plan approval and member case file reviews. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Requirements

• Master's degree required, or equivalent combination of education and related experience.
• Current License to practice as a Master Social Worker in New York State required, plus specialized certifications as needed.
• 4-6 years of relevant experience.
• 0-2 years of leadership/management experience required.

Nice To Haves

• Current License to practice as a Clinical Social Worker in New York State preferred.

Responsibilities

• Responsible for day-to-day oversight of the Care Managers and coordination of necessary resources.
• Ensure staff is able to facilitate member and provider needs through entire care management cycle.
• Partner with internal staff on key initiatives and outreach for members as needed.
• Coordinate and communicate on access issues, assessments, internal protocols.
• Implement policies and procedures through oversight for complex cases and present to management.
• Coordinate the training of care management staff.
• Facilitate on-going communication between care management staff and providers.
• Assign cases and oversee care management caseloads including service care plan approval and member case file reviews.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager