Supervisor, Care Management - LTSS

Centene Corporation•Remote-IA, IA

2d•$75,300 - $135,400•Remote

About The Position

Supervises the care coordination team that serves long-term care members to promote quality and efficacy of care management delivery. Supervises day-to-day escalations and care management issues related to members or providers. This is a remote position; however, the associate will maintain a small member caseload within an assigned southwest and south-central Iowa territory. Regular travel throughout the service area is required to conduct in-person member visits, assessments, and care coordination activities. At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Requirements

Requires a Bachelor's degree and 4+ years of related experience.
For Iowa Only: Bachelors degree required and 4+ years experience with populations served; or RN with 6+ years of experience with population served.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
For Iowa Plan Only: Bachelor's degree required and 4+ years of experience with populations served, or RN with 6+ years of experience with population served required

Responsibilities

Monitors and reviews long-term care management required documentation to maintain and ensure compliance with federal and state regulations and contractual agreements
Assigns caseloads and work assignments to long-term care management team based on state requirements, care management staff experience, and member needs
Works with long-term care senior management on escalated and complex care cases, and provides guidance to junior team members to address member concerns
Educates and provides resources for long-term care management team on key initiatives and member outreach to facilitate on-going communication between care management team, members, and providers
Evaluates long-term care management team performance and provides feedback regarding performance, goals, and career milestones
Provides coaching and guidance to long-term care management team to improve member and provider experience and facilitate delivery of high-quality care
Assists with onboarding, hiring, and training long-term care management team members
Leads and champions change within scope of responsibility
Performs other duties as assigned.
Complies with all policies and standards.