SUPERVISOR, CARE COORDINATION - HUB
About The Position
As a Supervisor of Care Coordination, you will play a critical leadership role in guiding a team of care coordinators and ensuring the delivery of high-quality, patient-centered services. This position focuses on supporting social services and preventive care initiatives, with an emphasis on improving health outcomes for adult patients. You will oversee daily operations, manage caseload distribution, and provide clinical and administrative supervision to staff. In collaboration with multidisciplinary teams, you will coordinate comprehensive care plans that address both medical and social determinants of health. The role places a strong emphasis on prevention and patient education, including HIV prevention strategies such as PrEP and PEP, long-acting injectable (LAI) treatments, and broader preventive care services. Experience or familiarity with sexual health education and adult patient care is highly valued. This is an opportunity for a mission-driven leader to make a meaningful impact by strengthening care coordination, advancing preventive health initiatives, and supporting a high-performing team in a dynamic healthcare environment.
Requirements
- Licensed Master of Social Work degree (LMSW), Licensed Mental Health Counselor (LMHC) or related Master’s degree preferred or a bachelor’s degree with a minimum of 3 years of experience in providing direct case management services will be considered.
- Experience supervising case management staff and performance based grant contract monitoring strongly preferred.
- Ability to work within team-based structure.
- Strong communication and interpersonal skills.
- Commitment to the mission of Callen-Lorde.
Nice To Haves
- Experience or familiarity with sexual health education and adult patient care is highly valued.
Responsibilities
- Supervise a team of Patient Navigators, Case Managers, and Supportive Case Managers, providing guidance, support, and performance evaluations.
- Provide direct case management services, including intake, assessment, treatment planning, and ongoing reassessment.
- Coordinate care with medical providers, behavioral health professionals, and other community resources to ensure seamless patient care.
- Assist patients in accessing entitlements and referring them to appropriate services.
- Maintain accurate and timely documentation of all patient encounters and activities.
- Monitor staff performance, provide feedback, and address any performance issues.
- Participate in quality improvement initiatives and contribute to the development of best practices.
- Attend conferences, trainings, and workshops to stay updated on the latest trends and best practices in care coordination.
Benefits
- exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family
- dental insurance
- vision insurance
- no cost life insurance
- short- and long-term disability insurance
- Flexible Spending Account
- Tuition Assistance
- commuter benefits
- a generous paid time off plan
- a 403B retirement savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
