Supervisor, Care Connection - Clinic Overhead - RHC Call Center (Full Time, Day Shift)

Adventist Health • Hanford, CA

12d • $78,000 - $86,638 • Onsite

About The Position

Assumes responsibility for the daily performance of a team of the Care Connection Center ensuring productivity standards are being met on the service levels as well as all other associated metrics, data, and reporting.

Requirements

• Bachelor’s Degree or equivalent combination of education/related experience: Required

Nice To Haves

• Master's Degree: Preferred
• Five years' technical experience: Preferred

Responsibilities

• Manages the daily performance of a team of Care Connection Center associates ensuring productivity standards are being met including: Key Performance Indicators, shrinkage, occupancy, attrition reduction and retention efforts, schedule adherence, and all other data/metrics.
• Monitors, coaches and provides specific feedback to associates to meet performance requirements including quality, productivity, attendance and related disciplinary issues for their teams.
• Resolves escalated customer concerns, consults with clients, and determines appropriate action, balancing superior service with fiscal responsibility.
• Conducts daily huddles and weekly team meetings to maintain timely communication on key operational issues while motivating and rewarding the proper behavior.
• Works with Human Performance to maintain consistent policies and procedures within the Care Connection Center including attendance, behavior, and performance discipline.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level