Supervisor, Business Systems Support

BCPS•Towson, MD

5d•Onsite

About The Position

Supervise and lead the information systems support for Fiscal Services applications, business process analysis and requirements definition, and data warehousing and reporting. Performs other duties as assigned.

Requirements

Bachelor’s degree in a related field.
Five years’ experience in information systems administration, project management, systems analysis, or a related field of information technology.
Knowledge of current and emerging technology, information systems administration concepts and best practices, information system access control best practices and audit controls, web-centric information systems architecture, project management best practices, processes, method and and techniques for analysis and evaluation of business practices, office equipment/software.
Skill in problem solving, managing projects/programs, facilitating meetings, effective listening, monitoring activities, use of technology.
Skill in reviewing and interpreting highly technical information and writing technical materials.
Skill in speaking persuasively to implement desired actions.
Problem-solving skills.
Ability to schedule activities, meetings, and/or events; often gather, collate, and/or classify data; and use basic, job-related equipment.
Ability to meet schedules/deadlines, teamwork, establish and maintain effective working relationships, implement information technology solutions, manage diverse teams, multi-task, prioritize.
Fingerprinted and have a criminal background investigation completed.
Provide proper identification and documentation of eligibility for employment in the US.
Provide a copy of DD214 if military experience.

Nice To Haves

Oracle Cloud Fusion, Business Objects, and SQL experience preferred.

Responsibilities

Collaborates with departmental units, including end users for the purpose of ensuring proper incident management methodologies are established and maintained, to include issue analysis, documentation reporting, test case development, unit, and system testing.
Oversees the Systems Analyst for the electronic time and attendance application(s).
Assists the Payroll and Human Resources subject matter experts on the employee electronic time and attendance business processes.
Communicates with vendors to resolve and test reported application issues.
Collaborates with client offices to ensure that proper test case scenarios are maintained for customizations and upgrade testing.
Facilitates the gathering of software development requirements to supplement baseline Finance systems functionality and data management.
Facilitates third party product implementations and upgrades including serving as primary contact for troubleshooting and communicating activities to ensure products are used effectively and efficiently.
Collaborates with functional system administrators and technical support to ensure the data warehouse maintains a high level of availability and integrity.
Provides guidance to client offices and schools for information systems best practices to support users.
Collaborates with system administrators and development staff to standardize and maintain process definition documentation.
Develops and maintains a working knowledge of the systems financial and human resources data warehouse architecture and content.
Maintains reporting universes for financial and human resources systems.
Develops reports for accounting and payroll systems for use by school and office-based staff and accounting and budget staff.
Provides reporting guidance and advanced support in the development of complex reporting requests.
Coordinates Conversion of data for required State reporting.
Serves as the systems procurement card system administrator.
Conducts training on Pcard policies, rules, and procedures.
Assists with audits of Pcard activity.
Develops reports for year-end audit and preparation of the Annual Comprehensive Financial Report.
Performs other duties as assigned for the purpose of meeting the needs of the department and school system.