Supervisor, Business Development Support

HedgeServ•Raleigh, NC

10d•$100,000 - $110,000•Hybrid

About The Position

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. The Relationship Management (“RM”) Team is responsible for the development and strengthening of meaningful relationships with HedgeServ’s clients. RMs focus on the activities that lie outside of daily operational processes and deliverables, spearheading the firm’s commitment to client engagement and interaction on a non-transactional basis. The RM Team leverages internal and external relationships to deepen our client partnerships through education and demonstrations of additional services and technology offerings. By building and maintaining strong connections with key stakeholders and decision makers at our clients, you will be the first to identify areas to grow the relationship or remediate potential issues before they arise. The Supervisor will have the opportunity to work closely with both key client contacts and HedgeServ Senior Leadership. The ideal candidate for this role is client-service oriented, highly organized, personable, and understands the needs of and challenges faced by alternative investment clients. Previous experience in financial services or the alternative assets industry is a must, either in an operational capacity or as a relationship manager. The candidate will have the opportunity to grow their knowledge base as it pertains to the alternative asset industry, as well as develop their leadership and management skills. Some travel may be required.

Requirements

Bachelor’s Degree from four-year college or university
3 to 6 years of experience in financial services
Deep knowledge of financial products, key vendors, and the alternative assets industry is required
Exceptional organizational, prioritization, and time management skills
Excellent verbal and written communication skills
Proficient in MS Office (Excel, Outlook, Word, Power Point, SharePoint)

Responsibilities

Work with RM Managing Director to craft the messaging for client communications and meetings
Plan and run regular client check-ins
Collect and analyze direct client feedback for senior management reporting
Liaise with client service teams to address any issues and provide timely resolution
Arrange demos of new service and product offerings for existing clients
Some travel may be required for client onsite visits