Supervisor, BPS Middle Office

FIS•Pittsburgh, PA

6d•Onsite

About The Position

The Middle Office Team maintains the books and records for collateral managers that have outsourced middle office operations. As primary point of contact, the Supervisor delivers high levels of service and relationship management for assigned institutional outsourcing clients in support of trust business objectives. Oversee daily transaction & reporting activity of assigned outsourcing relationships and support personnel at client institutions in day-to-day routines and financial processing. Guarantee quality service levels, perform daily servicing activities, ensuring timeliness and accuracy. Establish operational objectives, work plans, and assignment delegation. Lead personnel who assist in the management of the client relationship and communicate status of client assignments with relationship managers. Select, develop and evaluate personnel to ensure efficient operations. Establish and assure adherence to budgets, schedules, work plans and performance requirements.

Requirements

Bachelor’s degree in business administration or finance, or equivalent combination of education, training, and work experience
Typically, 10 years of financial services experience in institutional assets with two or more years leadership responsibility
Working knowledge of CLO/CDOs, syndicated loans, or corporate trust securities, as well as experience with trust systems
Direct work experience with cash flows, reconciliations, waterfall calculations, compliance testing, financial transaction processing, data analysis, and investor reporting
Client servicing experience in corporate trust securities
Exceptional communication, both verbally, in written form, and via presentation to audiences including executive levels
Ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients, and the public

Responsibilities

Oversee daily transaction & reporting activity of assigned outsourcing relationships and support personnel at client institutions in day-to-day routines and financial processing
Guarantee quality service levels, perform daily servicing activities, ensuring timeliness and accuracy
Establish operational objectives, work plans, and assignment delegation
Lead personnel who assist in the management of the client relationship and communicate status of client assignments with relationship managers
Select, develop and evaluate personnel to ensure efficient operations
Establish and assure adherence to budgets, schedules, work plans and performance requirements