Supervisor Box Office
About The Position
Working closely with the Manager Box Office, the Supervisor Box Office will maintain the consistency and supervision of various shifts and assist the Manager/Assistant Manager with any day-to-day activities. This role involves instructing and training new hires for the Box Office, while also assisting in implementing new information and training for existing sellers as needed or required by the Box Office Manager/Asst. Manager. The Supervisor will also process refunds, handle guest situations, and possess all necessary knowledge for the agents. The Box Office Supervisor will effectively impact ticket sales growth for all Pearl Theater shows and entertainment venues by offering the best guest experience and will coach sellers to inspire growth.
Requirements
- Must be 21 years of age.
- Must have a High School Diploma or GED
- Ability to obtain/renew all government required licenses or certifications
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from subordinates, managers, customers, and general public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret and deal with abstract and concrete variables.
- Knowledge in accounting procedures, cash handling and reconciliation practices.
- Ability to add, subtract, multiply and divide in all units of measure.
- Strong computer skills and knowledge, handling casino guests, maintaining and releasing seating blocks, and event set-up using ticketing system.
Nice To Haves
- Bachelor’s degree preferred
- One to three years related experience within a hotel/gaming property is preferred.
Responsibilities
- Responsible for VIP and Executive ticketing at the direction of the Box Office Manager
- Responsible for seat inventory management as directed by the Box Office Manager
- Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
- Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager.
- Review guest complaints and take appropriate action where necessary.
- Supervision and training of new and existing Box Office Sellers.
- Assists with implementation of departmental policies and special projects.
- Accuracy in all job-related duties.
- Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff and other properties.
- Responsible for Seller Attendance and Over Short Tracking
- Responsible for High Level Financial Reporting for Settlements
- Troubleshooting various night of show issues such as tickets not scanning, transfer and exchange account issues, fraudulent tickets, etc.
- Attending employee engagement meetings.
- Implementing various activities, procedures, and outings to boost ticket seller general morale and happiness.
- Perform other job duties as requested.
Benefits
- We are committed to making a work environment where the growth and well-being of our team members is the top priority.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
