Supervisor, Biorepository Operations

Azenta Life Sciences•Indianapolis, IN

9d•$65,000 - $88,000•Onsite

About The Position

This Biorepository Supervisor serves as the point of contact for all sample service requests and deliveries, is responsible for both operational and quality excellence, and provides technical and managerial guidance to the team. The role involves setting and tracking goals, promoting collaboration, managing the Biobank team, enforcing policies, communicating team affairs, working with PMO to meet customer expectations, overseeing sample management processes, resolving client issues, conducting performance reviews, coaching staff, promoting continuous improvement, documenting root cause analysis, generating change control requests, reviewing QRs, creating client-specific SOPs, ensuring equipment and facility maintenance, and maintaining a safe work environment. The management responsibilities include hiring, staffing, resource planning, onboarding, conflict resolution, building cross-functional relationships, inspiring communication, performance management, and developing people through dialogue about skills, aspirations, and experiential learning.

Requirements

Bachelor’s Degree + 2 years of people and functional experience OR Associate Degree + 4 years of experience, 2 years must be in a people and functional experience OR HS Diploma + 5 years of experience, 2 years must be people and functional experience OR one year experience as a Team Coordinator at Azenta with no correction action of any type (documented warnings/PIP) within the last 6 months
Experience in FDA regulated industry (GMP or GLP) preferred
Previous sample and/or data management experience preferred
Able to lift 50 lbs

Responsibilities

Set, maintain, track and communicate all goals and objectives- including individual learning plans, individual/team/department goals, and daily work assignments
Promote collaboration across all shifts, teams and departments
Manage all aspects of Biobank team including personnel, productivity, general inventory, team metrics, and resources in support of department objectives
Enforce all policies and procedures with attention to Quality compliance
Effectively communicate all team affairs as needed and provide data, reports, and documentation as requested to support Lead Supervisor/Director.
Work with PMO to ensure customer expectations are met
Oversee and participate in the receipt of packages, sample data entry, accessioning of samples, labeling samples, and assigning storage locations to samples as needed
Proactively manage and drive the resolution of assigned clients’ issues
Recognize, escalate, and ensure resolution of operational, quality, or financial concerns of the team/department
Write and present semi-annual and annual performance reviews for assigned staff including the initiation of commendation or disciplinary action as applicable
Coach and assist staff in their career development efforts
Promote culture of continuous process improvement by leading, participating, and implementing improvements
Facilitate or participate in identification and execution of effective corrective and preventative actions.
Document and follow through with root cause analysis for departmental errors
Generate change control requests and initiate/investigate Nonconformance’s as necessary
Review QRs identified by team members and send initial notification to PM and client
Perform or facilitate the creation of client specific SOPs, job aids and other customer documents
Ensure all service/process failures are identified, investigated and appropriately resolved
Ensure equipment and facility are maintained in good working order.
Maintain a safe work environment by following all established safety and universal precautions guidelines and procedures
Direct and effectively plan daily activities of Biobank technicians, assigning work accordingly