Supervisor, Benefits and Authorization - Specialty Operations

Option Care Health•Springfield, IL

5d•$53,339 - $88,898

About The Position

The Supervisor, Benefits and Authorization - Specialty Operations directly oversees the day-to-day operations of the Patient Benefit Verification and/or Authorization team members. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members. Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Requirements

High school diploma or equivalent is required.
At least 1 year of medical insurance authorization supervisory experience, OR 3-5 years of medical insurance authorization experience with demonstrated progression.
Ability to multi-task and support numerous referrals/priorities at one time.
Ability to work in a fast past environment.
High degree of self-discipline in maintaining productivity expectations.
Must be detail-oriented and have a high degree of quality focus.

Nice To Haves

Minimum of one (1) year customer service preferred.
Home infusion experience on the provider or payer side preferred.

Responsibilities

Monitors daily productivity performance including team member coaching and addresses corrections where needed
Interviews, hires, and trains employees.
Directs work, appraises performance, rewarding and disciplining employees; addressing complaints and resolving problems.
Go-to for troubleshooting issues and resolutions with CMC Patient Registration team members.
Maintains updated knowledge of industry, regulatory and reimbursement issues and of payer requirements.
Keeps AVA team abreast of key changes.
Assists with roll out of new policies and procedures.