Supervisor-Barista

St. Jude Children's Research Hospital•Memphis, TN

4d•Onsite

About The Position

Responsible for leading and supporting a team of baristas in delivering exceptional customer service and high-quality beverages in a fast-paced café environment. This role combines hands-on barista duties with team leadership, ensuring daily operations run smoothly and efficiently. Assists with staff training, shift coordination, inventory management, and upholding company standards for cleanliness, safety, and product quality. This role serves as a key point of contact between front-line staff and management, helping to foster a positive, productive work environment and a welcoming atmosphere for guests.

Requirements

High School diploma/GED required
3+ years of relevant experience
Some experience implementing and monitoring food services policies, procedures, and programs.
Experience supervising teams/ resources/ timelines within the area.
Strong understanding of food services regulations, laws, and standards.
Proven performance in earlier role.
Must have Barista Certification after completing Initial Store Training within six weeks of employment.
ServSafe Food Handler Training Certificate Program or another American National Standards Institute-accredited Food Handler Training Certificate Program required within 30 days of hire. Employee must maintain current certification during employment.
Complete the Coffee Academy training program within six months.

Responsibilities

Supervise staff in assigned area, in accordance with all departmental and hospital policies and procedures.
Ensure high quality of food, efficient production & service, including excellent sanitation in compliance with departmental sanitation standards.
Interact closely with key stakeholders (e.g., Retail Manager, Executive Chef), to assist in production planning and waste reduction.
Manage daily, weekly, and/or monthly reports; May assist with cost reduction programs.
Research on new techniques to be used in one's own area; Stay updated with the latest trends in the food services industry.
Lead and supervise teams; Train, mentor, and guide team members, and ensure they have all the resources required to complete their assigned tasks.
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintain regular and predictable attendance.
Plans workload for team and gives clear instructions and expectations on delivery.
Frequently reviews work, gives positive and constructive feedback, and completes evaluations.
Coaches and supports the development efforts of each team member.
Leverages knowledge of processes, tools, and methodologies for best-in-class foodservice operations.
Conducts research into food service techniques and initiatives to make improvements.
Exhibits a good understanding of institutional and departmental administrative and safety policies and procedures related to food services operations and maintenance.
Independently triages and handles technical issues, escalates as needed.
Demonstrates physical fitness and is able to work in a stressful environment.
Leads team meetings on an as-needed basis and effectively communicates with cross-functional teams for results.
Understands and uses digital tools of communication as needed.
Speaks up in meetings, raises concerns, and shares information with the team.
Able to draw insights from different sets of data and quickly understand why issues are happening.
Solves problems quickly by identifying the root causes.
Encourages others to see the opportunities ahead amidst changing circumstances, even when the details have not been finalized.
Remains calm in challenging and uncertain times by focusing on the end goals and solving problems.
Defuses any unforeseen developments and problems by leveraging data analysis and insights.
Maintains focus on goals.
Drives engagement and ownership for the group to deliver ambitious results and solutions.
Proactively engages with customers to seek feedback and suggestions to deliver high-quality service within their own area.
Maintains exemplary service to support guests, always demonstrating calm under pressure and exhibiting a pleasing demeanor.
Independently addresses complex customer needs and issues, escalates as needed.