Supervisor - Bankruptcy

Newrez LLC•Tempe, AZ

10d

About The Position

The Supervisor Bankruptcy will oversee a team of Bankruptcy Case Managers and ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics. This role is also responsible for all aspects of training and personnel management for the team. At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Requirements

6+ years of bankruptcy or mortgage service-related experience required.
1-2 years of management experience.
Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills.
Must be effective in multi-tasking and be goal oriented.
Must be able to work on a team or independently with minimal supervision.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

Bachelor’s degree, preferred.

Responsibilities

Supervise a staff of multiple Bankruptcy Case Managers.
Develop and maintain up to date policies and procedures.
Identify areas for process improvement and help implement new processes, as necessary.
Training of new hires on all systems of record, investor guidelines and industry standards.
Identify areas for process improvement and help implement new processes as necessary.
Training of team on new processes as implemented.
Use reporting to manage the team and makes changes to reporting, as necessary.
All aspects of personnel management including coaching and annual reviews.
Act as the Bankruptcy point of contact for other departments within the Company as well as attorney firms on escalated issues.
Track and analyze departmental data and report on the activities of the team.
Assist with attorney billing and invoice approval.
Accept special tasks as necessary and assume responsibility for successfully achieving objectives.
Must be able to make business decisions based on likelihood of recovery versus liability risks.

Benefits

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
1 company-paid Volunteer Time Off day
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities