Supervisor, Authorization, Full Time, Days ,Insurance Verification, Morristown, NJ

Atlantic Health System•Morristown, NJ

10d•Onsite

About The Position

Supervises Authorization Specialist I, Authorization Specialist II, and Authorization Team Leads. Generates weekly performance metrics, including both operational KPIs and daily/weekly productivity and quality measures. Action plans for improvement should be created and executed, as necessary to meet metric goals. Coordinates with external groups on escalated visits or workflow alignment.

Requirements

Supervises Authorization Specialist I, Authorization Specialist II, and Authorization Team Leads.
Generates weekly performance metrics, including both operational KPIs and daily/weekly productivity and quality measures.
Action plans for improvement should be created and executed, as necessary to meet metric goals.
Coordinates with external groups on escalated visits or workflow alignment.
Providing guidance on accurate workflows
Monitoring inbound and outbound calls for authorization clearance, WQs, days out clearance and contacting staff as required to complete work timely
TOS cash collections
Shifting team assignments as necessary to prioritize the highest impact populations
Assists with new-hire onboarding to ensure on-the-job readiness, specific to role
Training/coaching for representatives or team leads, as required
Escalation and troubleshooting to support operations
Cross coverage of all departmental assignments as required
Ensure daily coverage is in place for all assigned work, including backfilling absences and shifting employees to the highest priority assignments, as appropriate.
Completes interviews and hiring, as required, to ensure team is fully staffed.
Conducts routine account activity quality audits to verify accounts are being worked appropriately.
Monitors and trends account denials for team and physician practice feedback.
Oversee feedback on team’s productivity and quality, as necessary, to ensure compliance with established productivity standards.
Conducts regular employee evaluations and 1-1 meetings to assess performance and promote teamwork.
Assist with the cross-departmental communication, responding to inquiries from Referring Provider’s offices or Departments on escalated visits or questions about appropriate workflows.
Assist with the calculation of daily or weekly metrics, as required, for Authorization team scope.
Builds trust and motivates staff in efforts to maintain a high performing team capable of setting priorities and making sound judgments.
Supports team and department goals.
Supports positive patient experience, safety, and revenue cycle outcomes.

Responsibilities

Supervise staff on day-to-day assignments and completion of all expected work (team consists of Authorization Specialist I, Authorization Specialist II, and Authorization Team Leads). This should include: Providing guidance on accurate workflows, Monitoring inbound and outbound calls for authorization clearance, WQs, days out clearance and contacting staff as required to complete work timely, TOS cash collections, Shifting team assignments as necessary to prioritize the highest impact populations.
Assists with new-hire onboarding to ensure on-the-job readiness, specific to role.
Training/coaching for representatives or team leads, as required.
Escalation and troubleshooting to support operations.
Cross coverage of all departmental assignments as required.
Ensure daily coverage is in place for all assigned work, including backfilling absences and shifting employees to the highest priority assignments, as appropriate.
Completes interviews and hiring, as required, to ensure team is fully staffed.
Conducts routine account activity quality audits to verify accounts are being worked appropriately.
Monitors and trends account denials for team and physician practice feedback.
Oversee feedback on team’s productivity and quality, as necessary, to ensure compliance with established productivity standards. If follow-up is required with HR, the Supervisor should ensure that this is completed timely and action is taken, as advised.
Conducts regular employee evaluations and 1-1 meetings to assess performance and promote teamwork.
Assist with the cross-departmental communication, responding to inquiries from Referring Provider’s offices or Departments on escalated visits or questions about appropriate workflows.
Assist with the calculation of daily or weekly metrics, as required, for Authorization team scope.
Builds trust and motivates staff in efforts to maintain a high performing team capable of setting priorities and making sound judgments.
Supports team and department goals.
Supports positive patient experience, safety, and revenue cycle outcomes.

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance