Supervisor - Arizona VPC Operations

Glovis•Casa Grande, AZ

3d•Onsite

About The Position

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. The Vehicle Processor- Supervisor is responsible for ensuring a continuous flow of processed vehicles that meet quality standards for transport. The position also properly completes necessary documentation and uses computer terminals and handheld computerized scanning equipment as required. In addition, this position will lead the Vehicle Processor team in timely and accurate task completion.

Requirements

High School Diploma/GED Required
4-6 Years of Experience in Operations and Customer Service Required
1 - 3 years of supervisory experience Required
Valid Driver License Required
Good communication skills - courteous and professional dealing with customers, guests, and other team members
Proficient PC skills - Excel, Word, Outlook, database management systems
Attention to detail and good hand-eye coordination to operate vehicles while watching surroundings to maximize safety
Ability to follow and understand written and verbal instructions
Versatility and flexibility to work within constantly changing priorities
Strong organizational, problem-solving, and analytical skills
Ability to quickly identify high priority issues and address them in a timely manner
Strong interpersonal and leadership skills

Responsibilities

Vehicle identification, inspection, and processing: Thoroughly inspect interior and exterior of vehicles to confirm proper operation as they exit the plant. Monitor vehicle condition and record all malfunctioning or damaged items on work orders or survey documents. Utilize a workstation computer to input and review all necessary vehicle processing information. Keep accurate accounts of all vehicles and parts as they are processed and received. Work with appropriate tools on or around the vehicles. Read, understand, and follow workstation work instructions to perform required tasks. Provide data for reporting KPI's.
Safely and efficiently operate processed vehicles: Drive vehicles to their appropriate stations, following a set schedule or route. Place vehicles on/off a 2-post lifting device as needed. Follow speed limit restrictions and drive in accordance with the Transportation & Handling Manual. Adhere to all company and safety policies and procedures. Drivers must have the stamina to sit, stand, or walk or several hours at a time, as well as excellent hand-eye coordination to operate vehicles while watching their surroundings to maximize safety. Accurately complete driver check list for each vehicle with all required information. Ensure all vehicle locations, movement, and staging are promptly updated.
Lead team members and ensure compliance to policy & procedures: Ensure team members follow all company & safety rules, regulations, policies, and procedures. Report all violations to the supervisor or management. Guide and assist team members in daily tasks to ensure timely and accurate completion. Assist with and/or perform vehicle handling audits as required. Assist with department training programs for current and new employees. Review daily logs and reports to detect recurring slowdowns or errors. Adjust priorities and staff assignment to ensure efficient operation based on workload. Prepare and maintain production reports to ensure operational efficiency.
Customer service: Communicate by telephone, two-way radio, and in-person in a courteous, friendly, and professional manner with all customers, guests, team members, etc. Responsible for inter-office communications, schedules and other documents. Interact with internal and external customers to provide information and data transmission within different systems. Facilitate communication with customers for any potential claims or vehicle delay.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement