Supervisor, Aquatics

Sea World•Philadelphia, PA

4d•Onsite

About The Position

As a Supervisor in Aquatics, you’ll play a lead role in ensuring positive, safe, memorable guest experiences. You’ll strive to exceed guest expectations while also overseeing the Aquatics team. You will: Provide exemplary service and ensure Operations Standards are met by resolving guest concerns, investigating and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing and rewarding team members who provide exceptional service Interview and hire leadership team members Supervise, train and counsel team members, team leads and assistant supervisors while enforcing and complying with safety procedures, guidelines and park policies and procedures Ensure pertinent paperwork is completed prior to, during and after training Responsible for team member files, schedules, employee audits, and other tasks as assigned Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day Oversee water and first aid send-outs Monitor and control labor budgets as directed by the Aquatics Manager Manage the area opening and closing procedures and ensure all team members complete tasks within a timely manner

Requirements

At least 18 years of age
Must have at least one (1) year of leadership experience or equivalent external experience
Must have an American Red Cross Lifeguarding or Shallow Water Lifeguarding, First Aid, CPR/AED for Lifeguards and Water Park Skills certification or must be able to pass all requirements to obtain certification in these courses.
Maintain an acceptable level of proficiency of park knowledge, water rescue, CPR/AED, and First Aid Skills
Must be able to act responsibly with a high attention to safety
Must be able to lift, push, pull and/or carry up to 50 lbs
Position engages in extensive walking and standing throughout entire work shift
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Must be willing to comply with all SEA grooming guidelines and employment standards
Must be able to work indoors and outdoors, in varying weather, to include extreme heat
Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement

Nice To Haves

High School Diploma preferred

Responsibilities

Provide exemplary service and ensure Operations Standards are met by resolving guest concerns, investigating and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing and rewarding team members who provide exceptional service
Interview and hire leadership team members
Supervise, train and counsel team members, team leads and assistant supervisors while enforcing and complying with safety procedures, guidelines and park policies and procedures
Ensure pertinent paperwork is completed prior to, during and after training
Responsible for team member files, schedules, employee audits, and other tasks as assigned
Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day
Oversee water and first aid send-outs
Monitor and control labor budgets as directed by the Aquatics Manager
Manage the area opening and closing procedures and ensure all team members complete tasks within a timely manner
Assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work
Perform cleaning duties; including use of cleaning chemicals
Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) and reporting unsafe situations
Successfully complete all legal, company and department training requirements within established timelines