Supervisor, Applications Engineering

Watts Water•North Andover, MA

7d•Hybrid

About The Position

The Supervisor, Applications Engineering leads a team of eight to twelve Application Engineers responsible for delivering customer-focused technical solutions, product application guidance, and pre-sales engineering support. Expectations include individual, customer-facing efforts, as well as leading the team. This role serves as a key interface between customers, sales, and engineering, ensuring that Watts products are properly specified, configured, and integrated to meet application requirements and evolve market needs. The position balances hands-on technical leadership with team development, consistent, high-quality application engineering output while supporting business growth and customer satisfaction. The Supervisor partners closely with Product Management, NPD Engineering, and the Supervisor of Technical Services to translate customer requirements into scalable solutions and actionable product insights. The ideal candidate is a flexible, hands-on leader who ensures customer inquiries, product questions, submittal packages, and design wins are handled accurately, professionally, and efficiently while driving continuous improvement in service quality, processes, and customer experience. This position reports to the Manager of Product Applications and Support and is based in our North Andover, MA office.

Requirements

Bachelor's degree in engineering or a closely related technical field.
Minimum of 7 years of experience in applications engineering, system design, or customer-facing technical roles.
Strong background in product applications, system integration, and solution-based problem solving.
Working knowledge of plumbing, HVAC, or fluid system applications; familiarity with applicable, North America model building codes (IPC/UPC/ICC) and product standards (ASSE, CSA, UL/FM) is a plus.
Experience supporting sales channels with technical expertise and customer engagement.
Ability to manage projects or processes that span outside of immediate responsibilities and work independently with little supervision in an effective manner.
Strong analytical, decision-making, and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills, with the ability to interact across all levels of the organization.
Ability to manage multiple priorities, projects, and cross-functional initiatives in a dynamic environment.
Proficiency with CPQ/quotation tools and Microsoft 365 applications; SAP experience a plus.
Self-motivated, proactive, and results-oriented with a strong customer focus.
Demonstrates flexibility in work assignments to effectively meet the team’s needs.
Must be authorized to work in the U.S. without requiring sponsorship.
Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
Punctuality and dependability.
Ability to be flexible and adapt to changing work priorities and stressful conditions.
Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
Maintain productive and collaborative relationships with other Watts employees.
Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Nice To Haves

Familiarity with applicable, North America model building codes (IPC/UPC/ICC) and product standards (ASSE, CSA, UL/FM) is a plus.
SAP experience a plus.

Responsibilities

Schedule and manage application design and support coverage to meet service levels and ensure adherence to internal processes and compliance requirements.
Lead, mentor, and develop a team of Application Engineers to deliver high-quality pre-sales engineering support and solution design.
Manage team workload, prioritization, and response times to ensure alignment with business needs and service-level expectations.
Provide expert guidance on product selection, system configuration, and application design across commercial and industrial use cases.
Support sales teams with technical expertise, including application reviews, proposal development, presentations, and customer engagements.
Serve as the escalation point for complex application challenges, ensuring timely and effective resolution.
Oversee development and validation of customer-specific solutions, ensuring compliance with applicable codes, standards, and performance requirements.
Collaborate with various Engineering teams (NPD/MFG) and Product Management to communicate customer needs, application trends, and opportunities for product improvement.
Drive continuous improvement in application engineering processes, tools, and technical content to enhance efficiency and customer experience.
Support installation and integration guidance, ensuring successful deployment and performance optimization of solutions.
Oversee the creation of technical documentation, application guidelines, and training materials for internal and external stakeholders.
Foster strong cross-functional relationships with sales, technical services, quality, and manufacturing teams.
Maintain a customer-focused, collaborative, and continuous improvement culture within the team.