Supervisor Application Processing

City National Bank • Los Angeles, CA

4d • Onsite

About The Position

The Application Processing Team Supervisor is responsible for managing all aspects of Small Business Consumer application submissions including Real Estate processing for their specific team. The supervisor provides leadership, guidance and support to a team of production support specialists responsible for processing credit, line and loan requests along with generating applicable disclosures when needed. Direct management responsibilities include, but are not limited to, review of daily and monthly productivity metrics and overall pipeline management. This includes but is not limited to – total funded units, end to end cycle times, pipeline prioritization, loan quality results, proactively managing issues and escalating to management as necessary and adherence to all other departmental SLA's.

Requirements

• H.S. Diploma
• 5 years’ experience in small business consumer/commercial real estate loan processing
• 3 years management experience required.
• College degree preferred.
• Excellent working knowledge of small business consumer/commercial operations.
• Proven ability to lead, coach, and mentor.
• Ability to maintain high levels of performance, especially in stressful situations.
• Strong knowledge of federal/state regulatory policies and procedures.
• Excellent written and verbal skills.
• Excellent organizational skills.
• Ability to manage the workflow to enhance productivity while minimizing stress.
• Strong PC skills, including Microsoft Office and Loan Origination systems.

Nice To Haves

• College degree preferred.

Responsibilities

• Provides operational leadership to achieve high quality customer service.
• Monitors production, quality and timeliness of work flow for application processing functions; analyzes and monitors departmental workflow; implements policies/guidelines for uniformity and quality standards; ensures compliance to regulatory requirements.
• Effectively manage the team pipeline to ensure all cycle time and SLA objectives are met and or exceeded.
• Holds every colleague on their team accountable for results including compliance and all metrics set forth by management.
• Ensures all colleagues on their team operate in accordance with the established workflow.
• Provides colleagues honest and clear feedback regarding strengths, opportunities, and areas for improvement. Provides weekly/monthly coaching and guidance for colleagues so they can improve their performance.
• Perform a weekly sampling of the team’s work to ensure alignment with the departmental operating procedures.
• Takes ownership and proactive action quickly and when needed and approach all issues and interactions with professionalism.
• Serves as a single point of contact for all escalated matters.
• Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals.
• Creates and/or maintains appropriate written departmental operating procedures.
• Works closely with business units to ensure pipelines are moving as expeditiously as possible.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National's PRIDE statement.
• Mitigate risk and ensure colleagues comply with all bank operational and credit policies and procedures as well as all regulatory requirements (i.e., ECOA, Regulation B, HMDA, MLA) by monitoring controls through reporting.
• Demonstrate the ability to champion process changes within functional area for the betterment of the bank.
• Other duties as/or assigned by management.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED