Supervisor, Appeals Pharmacist

Judi Health•Denver, CO

12h•$106,800 - $160,000•Onsite

About The Position

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health.

Requirements

A Doctor of Pharmacy (Pharm.D.) degree or Bachelor of Pharmacy degree from an accredited pharmacy program.
An active unrestrictive pharmacist license.
2 years of experience as a clinical pharmacist in a Pharmacy Benefit Management (PBM) setting.
1+ year of experience working with Commercial and/or Medicare appeals.
Strong understanding of pharmacy benefit management processes, including claims processing, formulary management, prior authorization, and appeals.
Excellent analytical skills, showcasing an ability to analyze complex pharmacy claims and medical records, identify issues, and propose appropriate solutions.
Strong leadership skills, including the ability to motivate and manage a team, provide guidance, and support, and foster a collaborative work environment.
Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work any shift EST Monday through Friday as well as on-call rotation for weekends, holidays, and after-hours.

Nice To Haves

1+ year of leadership experience in a remote environment.

Responsibilities

Responsible for supervision of a group of appeal pharmacists and technicians with expanded responsibility for select administrative PA functions.
Oversight of appeal job aids and clinical denial language.
Work in conjunction with Manager in analyzing available data and provide prior authorization staffing, workflow and system enhancement recommendations.
Support on-going training of current staff and onboarding new Appeals pharmacists.
Investigate/resolve escalated issues or problems from clients and providers.
Works with appeal manager on other responsibilities, projects, implementations and initiatives as needed.
Collaborate with Medicare supervisor to ensure appropriate staffing and develop workflow processes.
Perform day to day clinical pharmacy functions including prior authorization and appeal reviews, override requests, and inbound and outbound member and provider education calls.
Make clinical decisions in accordance with medical necessity and contract criteria
Perform scientific literature evaluation using primary, secondary, and tertiary drug resources to support decision-making and recommendations to providers
Communicate effectively with providers and members to promote positive health outcomes
Handle inbound phone inquiries regarding prior authorization and or appeal requests.
Review pharmacy claims data for proactive outreach and intervention
Identify and monitor inappropriate trends in care to improve quality and cost effectiveness
Maintain quality and productivity standards for all cases reviewed while meeting established turnaround time requirements
Participates in the quality improvement committee and supports quality improvement projects as required by URAC (5-10% of time)
Work with business and clinical partners as needed
Ability to work in a fast-paced environment with shifting priorities
Prior authorization queue management, supervise the daily operation of the queue, monitor for compliance risk and update skilling based on business needs