Supervisor and Associate Manager - Inside Sales Outbound

HP • Rio Rancho, NM

18h • Onsite

About The Position

The Medium Business Inside Sales Manager leads a team of Inside Account Executives (iAEs), developing end-to-end account strategies and driving sales engagement for medium business accounts, either directly or through channel partners. This role is responsible for guiding, coaching, and supporting team members to ensure individual development and overall sales effectiveness, with a focus on achieving sales quotas, expanding the customer base, and fostering strong relationships with both customers and channel partners.

Requirements

• Ability to develop targeted business plans to exceed revenue and margin quota by selling the full mix of HP products and services.
• Understand industry drivers and customer base to bridge HP solutions with account-relevant problems and opportunities.
• Prioritize tasks, set goals, and manage time effectively.
• Lead effectively in complex environments, influence channel partners, balance competing priorities, and drive team performance.
• Navigate market complexities and develop practical solutions.
• Work closely with internal teams, channel partners, and customers to achieve business objectives.
• Leverage technology and CRM systems to enhance productivity.
• Demonstrated curiosity and confidence in adopting emerging tools and technologies—especially AI—to enhance sales performance, customer engagement, and productivity. The ability to quickly learn, adapt, and apply digital solutions in daily workflows, and to use AI insights to drive smarter decisions and more personalized customer interactions.
• Proven experience in sales management, preferably in inside sales or tele-sales environments.
• Demonstrated ability to lead and develop high-performing sales teams.
• Familiarity with sales planning, pipeline management, and CRM systems.

Nice To Haves

• Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline is preferred but not required.

Responsibilities

• Oversee a team of 10–15 iAEs, providing guidance, coaching, and support to develop individual team members and drive overall sales effectiveness by leading the team to sell the entire portfolio of products and services.
• Develop targeted business plans and achieve sales and margin goals, using tools like heatmaps and whitespace analysis.
• Accurately forecast the business on a biweekly basis thru funnel conversion that results in exceeding quota for both revenue and margin targets.
• Maintain and analyze opportunity identification, qualification, and management; develop strategies to hunt new logos within low or no SOW accounts.
• Retain existing customers while identifying and pursuing upsell and cross-sell opportunities for PC++ (including headsets, displays, carepacks).
• Build solid relationships with channel teams to enable iAE and PBM alliance for successful implementation.
• Coordinate with customer support teams to address issues and ensure a seamless experience.
• Recruit, onboard, and train inside sales resources to ensure skill and knowledge development, including specialization in PC++.
• Evaluate and guide employee performance, supporting individuals through sales challenges and managing results for all performers.
• Define and track key performance indicators to measure team success.
• Leverage CRM systems and other tools to streamline operations and enhance productivity.
• Ensure the inside sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions.

Benefits

• HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society.
• The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.
• HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
• Equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree